VIP Casino Host (Harrah's)

Responsibilities

• Generate casino revenue through development of existing VIP accounts and prospecting for new accounts.
• Maximize existing revenue streams utilizing active databases and implementing creative marketing programs.
• Build loyalty among valued VIP customers through effective marketing and upscale sales techniques.
• Maintain relationships with VIP guests through personal contact via phone and in person.
• Coordinate time between customer-facing activities and phone/email correspondence to achieve benchmark goals.
• Anticipate, respond to, and consistently meet or exceed the needs of guests, including transportation and accommodation arrangements.
• Work with the Executive Host Team and Director to lead to successful delivery of pre-trip itineraries, leveraging partnerships throughout the property to maximize high-end service delivery.
• Establish, coordinate, and lead both on and off-property VIP events.
• Handle difficult guests and situations in a calm, professional, and prudent manner.
• Fully empowered with comping authority.
• Comply with all applicable rules, regulations, laws, and policies, and conduct themselves with the highest levels of integrity and honesty.
• Support and cultivate new ideas and methods to deliver business solutions.
• Identify ways to increase efficiencies or improve product or service.
• Clearly communicate programs/services to necessary people, seek their support, and keep them informed of changes that may impact the business.
• Keep track of existing products/services and/or progress on new initiatives.
• Stay up to date with the latest developments in the industry, current market trends, and all on-property and competitor events.
• Develop skills to handle increasingly complex matters.
• Comply with and uphold company expectations including Code of Commitment, policies, procedures, industry regulations, department goals, and business strategy.
• Politely give consistent, timely, and accurate information and find answers when unsure.
• Act as a role model and encourage others to do the same.
• Perform all other related and compatible duties as assigned.

Qualifications

• Ability to think independently in making decisions to maximize customer service experience and program profitability.
• Excellent interpersonal, communication, problem-solving, and analytical skills required.
• Must have excellent customer service skills.
• A systematic and process-oriented mindset to ensure seamless end-to-end customer experiences.
• Excellent networking abilities.
• Avid member of the local community, including commercial and industry awareness.
• Must have excellent oral and written communication skills.
• Ability to stand and walk, and mobility to move easily around work area for the entire shift.
• Must be physically mobile with reasonable accommodations including ability to push, pull, carry, and lift up to 20 lbs.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

About the Role

The VIP Casino Host is responsible for owning all aspects of strategic relationships with a specific group of 300-500 VIP players for whom they direct account development, relationship building, and service while on property. The overarching purpose in this role will be to develop a lasting, growth-oriented relationship with each customer through a combination of in-person and on-the-phone sales activities.

Requirements

• High School Diploma or equivalent required.
• 1-3 years of service industry preferred, casino/hotel industry or sales a plus.

Benefits

Harrah’s Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainment’s expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the company’s Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need.