VIP Casino Host (Harrah's)

Responsibilities

• Generate casino revenue through development of existing VIP accounts and prospecting for new accounts.
• Maximize existing revenue streams utilizing active databases and implementing creative marketing programs.
• Build loyalty among valued VIP customers through effective marketing and upscale sales techniques.
• Maintain relationships with VIP guests through personal contact via phone and in person.
• Coordinate time between customer-facing activities and phone/email correspondence to achieve benchmark goals.
• Anticipate, respond to, and consistently meet or exceed the needs of guests, including transportation and accommodation arrangements.
• Coordinate with the Executive Host Team and Director to lead to successful delivery of pre-trip itineraries, leveraging partnerships throughout the property to maximize high-end service delivery.
• Establish, coordinate, and lead both on and off-property VIP events.
• Handle difficult guests and situations in a calm, professional, and prudent manner.
• Fully empowered with comping authority.
• Complies with all applicable rules, regulations, laws, and policies, and conducts themselves with the highest levels of integrity and honesty.
• Supports and cultivates new ideas and methods to deliver business solutions.
• Identifies ways to increase efficiencies or improve product or service.
• Clearly communicates programs/services to necessary people, seeks their support, and keeps them informed of changes that may impact the business.
• Keeps track of existing products/services and/or progress on new initiatives.
• Stays up to date with the latest developments in the industry, current market trends, and all on-property and competitor events.
• Develops skills to handle increasingly complex matters.
• Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals, and business strategy.
• Politely gives consistent, timely, and accurate information and finds answers when unsure.
• Acts as a role model and encourages others to do the same.
• Performs all other related and compatible duties as assigned.

Qualifications

• Ability to think independently in making decisions to maximize customer service experience and program profitability.
• Excellent interpersonal, communication, problem-solving, and analytical skills required.
• Must have excellent customer service skills.
• Systematic and process-oriented mindset to ensure seamless end-to-end customer experiences.
• Avid member of the local community, including commercial and industry awareness.
• Excellent networking abilities.
• Ability to stand and walk, and mobility to move easily around work area for entire shift.
• Ability to work in areas containing dust, second-hand smoke, varying noise and temperature levels, lighting, vibration, crowds, and air quality.

About the Role

The VIP Casino Host is responsible for owning all aspects of strategic relationships with a specific group of 300-500 VIP players for whom they direct account development, relationship building, and service while on property. The overarching purpose in this role will be to develop a lasting, growth-oriented relationship with each customer through a combination of in-person and on-the-phone sales activities.

Requirements

• High School Diploma or equivalent required.
• 1-3 years of service industry preferred, casino/hotel industry or sales a plus.

Benefits

Harrah’s Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainment’s expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the company’s Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need.

Schedule

Details about the schedule are not specified in the job description.

Pay

Details about the pay are not specified in the job description.