VIP Barback - Jason Aldean's Kitchen + Rooftop Bar, Miranda Lambert's Casa Rosa, Luke's 32 Bridge, Posty's

Position Summary

The Table Server Assistant (TSA) is responsible for upscale food & beverage service of all tables and seating areas in a high-volume, live entertainment, restaurant, and bar setting. TSA will continuously assist the Cocktail Server to enhance the guest experience; while anticipating any additional needs to help ensure each guest has a wonderful and unique visit to our venues. Must possess advanced food and beverage service knowledge and trends. Duties include exceptional service to every guest in a professional manner. Transport materials/supplies and assist the Cocktail Server with beverage service in all areas, as well as maintain the cleanliness of all work areas and equipment. TSA will display a positive personality, attitude, knowledge, enthusiasm, and performance while delivering top-notch customer service; to develop new clientele, establish a rapport with existing clientele and increase repeat business opportunities. TSA will report directly to the VIP Services Manager; however, they will take direction daily and interact with Venue Operations Management teams.

Essential Functions

• Provide upscale food and beverage service
• Adhere to all departmental appearance and uniform standards while always maintaining professionalism
• Appear in dress code for all shifts at your scheduled time
• Follow all company and department policies and procedures, practices, and guidelines
• Exude best-in-class customer service
• Maintain a good rapport with the management team and all other team members
• Maintain professionalism and open lines of communication at the workplace and with co-workers and patrons
• Maintain a consistent and high level of energy
• Inform management of any complaint, comments, or incident
• Ability to communicate effectively with guests, Employees, and Management in both written and verbal form
• Respond to Guest inquiries and requests in a courteous and polite manner
• Maintain line of sight/atmosphere control by circulating through your work area throughout shift
• Keep all tabletops, floors, and service areas clean/free of dirty glasses, dirty ashtrays, and any unnecessary items throughout shift
• Keep service station and service equipment storage clean and organized
• Ensure daily/nightly/weekly and opening/running/closing duties are completed
• Maintain opening and closing service equipment par
• Performs other job-related duties as assigned
• Clean all spills and waste immediately
• Sweep and mop as needed
• Place all trash in proper receptacles
• Maintain a clean and hygienic work environment in accordance with TCRG standards
• Polish and wash glassware throughout shift
• Prepares all mixers and garnishes
• Must have full knowledge of the sequence of services for all outlets
• Observe and anticipate guest's needs, deliver all items to the guests in a timely and accurate fashion
• Must have the ability to manage time effectively with minimum supervision
• Set up and break down of work areas, including furniture and equipment; maintain and clean designated work areas before, during, and after shift

Requirements

• High School Diploma or equivalent required
• Two plus (2+) years in the nightlife/hospitality industry
• Proof of eligibility to work in the United States
• Valid Driver's License
• 21+ years of age
• Ability to access and operate business applications for communication with fellow team members (i.e. email, chat/text messaging)
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards

Work Environment & Schedule

• Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors
• Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon guest volume
• Nightclub, bar and/or lounge environment
• Involves constant public contact
• Fast paced, high volume, high energy
• Hours may be part-time (less than 30 hours per week)
• Schedule could exceed 30 hours per week and may include overtime when approved by management
• Work varied shifts to include days, nights, weekends, and holidays