Village Hotel - Security Officer - Flex, Second Shift

About the role

The Security Officer will maintain a safe and secure environment at the Village Hotel for both associates and guests. Responsibilities include conducting foot patrols, responding to emergencies, and providing general assistance.

Responsibilities

• Monitor hotel entrances and exits, conduct daily inspections.
• Receive, record, and store lost and found items.
• Respond to guest inquiries about lost items and mail out claimed items.
• Conduct safety and other investigations and audits; document and log incidents.
• Escort guests and employees to parking lots; control access to lock-up areas.
• Assist guests with door lock/safe problems; respond/coordinate in emergency situations.
• Manage fire alarms and emergencies within the property; mitigate liability/risk.
• Maintain an audit of all cardkeys and hard keys to all doors to the Inn.
• Recommend safety ideas; participate in fire prevention and other life safety programs.

Qualifications

• High school diploma.
• One (1) year of similar experience in guest services support, safety, security, or a related field, preferably in an upscale attraction/hotel/resort environment.
• Demonstrated commitment to delivering world class internal/external guest service and proven leadership skills.
• Outstanding interpersonal and written/verbal communication skills.
• Must be able to communicate clearly and concisely with diplomacy and tact.
• Proactive and exercises good judgment; can problem solve and troubleshoot.
• Ability to handle a variety of guest and employee situations in a professional manner; excellent attention to detail with a focus on service and quality.
• Must be able to quickly acquire knowledge of Biltmore systems and protocols.
• Ability to maintain confidentiality and exercise discretion is a must.
• Must have or be able to obtain AED, CPR, and First Aid certification.

Physical Requirements

• Occasional lifting up to 50 lbs.; up to 75-100 with assistance in emergency situations.
• Must be able to stand, walk, and climb as needed.
• Frequent pushing, pulling, bending, stooping, and reaching.
• Must be able to physically respond and effectively coordinate in the event of emergencies.
• May be exposed to dirt, pollen, chemicals, fluids, or other substances in the course of duty.
• May work outside with fluctuations in temperature and conditions.
• Must be at least 18 years of age and have a valid NC Driver's License.