Village Clinic Office Specialist - Ouzinkie

Brief Description

KANA’s standard work schedule is 37.5 working hours per week, typically consisting of 7.5 paid working hours per day plus a one-hour unpaid lunch break (total of 8.5 hours on site per day). This position is located in Ouzinkie. Candidates must live in Ouzinkie or be willing to relocate to Ouzinkie to be eligible for this role. Part-time or full-time positions are available.

Essential Duties and Responsibilities

• Support the organization’s mission and goals, quality standards, and patient-centered medical home philosophy.
• Embrace KANA’s culture of serving the whole person through our provision of services.
• Incorporate KANA’s core values of Courtesy, Caring, Respect, Sharing, and Pride in all activities and decisions.
• Uphold KANA’s Code of Ethics by conducting professional activities with honesty, integrity, respect, fairness, and good faith in a manner that reflects positively upon the organization.
• Provide the highest degree of customer service in accordance with KANA mission, vision and values.
• Strictly adhere to the provisions of the Privacy Act, HIPAA and KANA policies. Maintain patient confidentiality and medical chart integrity.
• Verify release of information (ROI) paperwork is complete before forwarding ROI requests to KANA Medical Records for processing.
• Work cooperatively with members of the health care team, staff from other departments and outside agencies in the best interest of the beneficiaries and the organization.
• Greet visitors, staff and others, in person or on the phone, in a professional courteous manner; direct visitors as appropriate.
• Maintain current posted clinic signage, including hours of operation, business certificates.
• Serve as point of contact for patients needing information about care coordination and appointments. Make patient call reminders for appointments and assess barriers for missed appointments.
• Manage phone calls; take messages and assist and/or re-route callers when appropriate.
• Maintain calendar of events and activities for the village clinic and communicate this information to the public as appropriate.
• Accurately complete documentation for the registration process; schedule patients, explain services offered, screen patients for alternative resources, secure documentation of eligibility for KANA beneficiary status and third-party payment of services, and ensure all data is complete and updated regularly in the electronic health record system.
• Screen patients for alternate resources eligibility and assist them to sign up for federal and state assistance programs, e.g., WIC, Denali Kidcare, Medicare, Medicaid, Veterans, etc.
• Work with KANA Purchased and Referred Care in determining eligibility status of clients for medical referral and transfer for appointments with ANMC, SCF and other specialty services. Complete all necessary documentation to facilitate their travel, including Medicaid travel authorization.
• Communicate with travelers, staff, and agencies to secure transportation, lodging, and other required services to complete authorized patient travel.
• Forward updated patient registration and billing information to KANA patient services in timely manner.
• Post the monthly provider travel schedule in the clinic, at the Tribal office, the Post Office, City Hall, School, and Community Center to notify the community of upcoming health events.
• Maintain orderly clinic logs and reports in compliance with AAAHC accreditation standards.
• Maintain working function of clinic equipment and supplies. Ensure a sanitary clinic environment.
• Provide administrative support and relief in the clinic, screening patients, and assisting with coordination of transport of patients as necessary. This may include driving patients in the clinic vehicle if needed.
• May be required to run errands, including mail and package pick-up and delivery between the clinic, post office and airstrip. Transport providers and visitors to the clinic as needed.
• Reimbursed usage of personal vehicle may be required if the clinic vehicle is not available.
• Able and willing to travel for training or other required events held in Kodiak, Kodiak Island communities, or off island.

Supervisory Responsibilities

This job has no supervisory responsibilities.