Village Clinic Office Specialist - Old Harbor

Brief Description

KANA’s standard work schedule is 37.5 working hours per week, typically consisting of 7.5 paid working hours per day plus a one-hour unpaid lunch break (total of 8.5 hours on site per day). This position is located in Old Harbor. Candidate must live in Old Harbor or be willing to relocate to Old Harbor to be eligible for this role. Part-time or Full-time available.

Essential Duties and Responsibilities

• Serves as the primary point of contact for patients needing information about care coordination and appointments.
• Makes patient call reminders for appointments and assesses barriers for missed appointments.
• Manages phone calls; takes messages and assists/reroutes callers as appropriate.
• Maintains the clinic’s calendar of events and communicates this information to the public as appropriate.
• Accurately completes documentation for the registration process; schedules patients, explains services offered, screens patients for alternative resources, secures documentation of eligibility for KANA beneficiary status, and ensures all data is complete and updated regularly in the electronic health record system.
• Screens patients for alternate resources eligibility and assists them to sign up for federal and state assistance programs, such as WIC, Denali Kidcare, Medicare, Medicaid, Veterans, etc.
• Works with KANA Purchased and Referred Care in determining eligibility status of clients for medical referral and transfer for appointments with ANMC, SCF and other specialty services. Completes all necessary documentation to facilitate their travel, including Medicaid travel authorization.
• Communicates with travelers, staff, and agencies to secure transportation, lodging, and other required services to complete authorized patient travel.
• Posts the monthly provider travel schedule in the clinic, at the Tribal office, the Post Office, City Hall, School, and Community Center to notify the community of upcoming health events.
• Maintains orderly clinic logs and reports in compliance with AAAHC accreditation standards.
• Maintains working function of clinic equipment and supplies. Ensures a sanitary clinic environment.
• Provides administrative support and relief in the clinic, screening patients, and assisting with coordination of transport of patients as necessary. This may include driving patients in the clinic vehicle if needed.
• Maintains working function of clinic equipment and supplies. Ensures a sanitary clinic environment.
• May be required to run errands, including mail and package pick-up and delivery between the clinic, post office and airstrip. Transport providers and visitors to the clinic as needed.
• Reimbursed usage of personal vehicle may be required if the clinic vehicle is not available.
• Able and willing to travel for training or other required events held in Kodiak, Kodiak Island communities, or off island.

Supervisory Responsibilities

This job has no supervisory responsibilities.