Villa Dining Attendant (PT)

About the Role

The Villa Dining Attendant is responsible for providing an elevated level of service to guests in the luxury Villas at The Hotel Hershey. This role upholds The Hotel Hershey service standards and exceeds guest expectations in maintaining a clean and orderly Villa Concierge Lounge, preparing and facilitating the presentation and service of all food and beverage offerings, as well as transporting food, beverage, and amenity items to and from the Villas.

As a Part-Time Team Member, you will enjoy sweet perks like free admission and parking to Hersheypark, discounts on food and shopping, and more as soon as you receive your Employee ID.

Responsibilities

• Provide exceptional guest service and anticipate guest needs in maintaining the luxury atmosphere of the Villa Concierge Lounge.
• Maintain familiarity with Hotel property and current knowledge of services and opportunities to respond to guest inquiries.
• Handle guest concerns in a thorough and professional manner.
• Create an aesthetically pleasing presentation of the buffet line, including food, display pieces, plates, serviceware, toaster, and all equipment for all meal times.
• Set up and maintain an aesthetically pleasing presentation of the beverage station, including hot and cold beverages, soda fountain, complimentary bar, and beverage hydration station.
• Serve alcohol at designated times.
• Maintain order and cleanliness of Villa Concierge Lounge, front and back of house, including setting and clearing tables.
• Maintain an adequate stock of supplies and equipment, including ordering, retrieving deliveries, and storing them with precise organization.
• Assist with transporting food, beverage, and amenity items to and from the Villas.
• Perform other duties as assigned.

Requirements

• Must be at least 18 years or older.
• Must pass the accredited alcohol server test (RAMP) when hired.
• Must be able to read, speak, and write English to acceptable standards.
• Must demonstrate an ability to work with limited supervision.
• Must have organizational skills and attention to detail.
• Must be able to speak clearly and listen attentively to guests and other employees.
• Must maintain a highly professional demeanor and adhere to the HE&R Core Values.

Job Demands

• Must be able to work a flexible schedule, including weekends and holidays.
• Must be able to stand and exert well-placed mobility.
• Must be able to work in a safe and professional manner.
• This position is subject to a variety of weather conditions, including heat, sun exposure, cold, and inclement weather.
• Ability to reach, bend, stoop, push and/or pull, frequently lift up to 35 pounds, and occasionally lift/move 40 pounds.
• This is a union position, and the work schedule will be based on union seniority, most likely requiring evening and weekend hours.

Benefits

• Free admission and parking to Hersheypark.
• Discounts on food and shopping.