Villa Dining Attendant

About the Role

The Hotel Hershey is a luxury resort known for its refined elegance, signature services, and abundant amenities. Situated atop the town of Hershey, the 1930's hotel is a Historic Hotel of America and a AAA Four-Diamond Award winner. As part of Hershey Entertainment & Resorts Company (HE&R), you'll uphold the legacy of our founder, Milton S. Hershey, while living by our Core Values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others. HE&R is committed to cultivating diversity, equity, and inclusion in our workforce, marketplace, and community.

Responsibilities

• Provide exceptional guest service and anticipate guest needs in maintaining the luxury atmosphere of the Villa Concierge Lounge.
• Maintain familiarity with Hotel property and current knowledge of services and opportunities to respond to guest inquiries.
• Handle guest concerns in a thorough and professional manner.
• Create an aesthetically pleasing presentation of the buffet line, including food, display pieces, plates, serviceware, toaster, and all equipment for all meal times.
• Set up and maintain an aesthetically pleasing presentation of the beverage station, including hot and cold beverages, soda fountain, complimentary bar, and beverage hydration station.
• Serve alcohol at designated times.
• Maintain order and cleanliness of Villa Concierge Lounge, front and back of house, including setting and clearing tables.
• Maintain an adequate stock of supplies and equipment, including ordering and retrieving deliveries in a timely manner, storing them with precise organization.
• Transport food, beverage, and amenity items to and from the Villas with a company vehicle.
• Perform other duties as assigned.

Requirements

• Must be at least 18 years or older.
• Must have a valid driver’s license (a condition of continued employment).
• Must pass the accredited alcohol server test (RAMP) when hired.
• Must be able to read, speak, and write English to acceptable standards.
• Must demonstrate an ability to work with limited supervision.
• Must have organizational skills and attention to detail.
• Must be able to speak clearly and listen attentively to guests and other employees.
• Must maintain a highly professional demeanor and adhere to the HE&R Core Values.
• Must be able to work a flexible schedule, including weekends and holidays.
• Must be able to stand and exert well-placed mobility.
• Must be able to work in a safe and professional manner in various weather conditions, including heat, sun exposure, cold, and inclement weather.
• Ability to reach, bend, stoop, push and/or pull, frequently lift up to 35 pounds, and occasionally lift/move 40 pounds.

This is a union position, and the work schedule will be based on union seniority. Candidates must be able to meet scheduled requirements, which most likely require evening and weekend hours.

Benefits

• FREE admission to Hersheypark upon receiving your Employee ID.
• Discounts on various services and amenities.
• Medical, Dental, and Vision coverage beginning the first day of the next month after hire.
• 401K Contribution.
• Paid time off.