Villa Concierge (Full-time)

About the role

Discover the essence of Maui at Fairmont Kea Lani, Hawai'i's only all-suite and villa luxury resort. Nestled on the pristine white sands of Wailea's Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the-art spa, island inspired cuisine and authentic cultural experiences.

Responsibilities

• Coordinating all aspects of the guest requests, recording and tracking all pertinent communications, bookings and details of guest itineraries to the highest level of satisfaction at all times.
• In the absence of the Villa Manager, you will be responsible for assisting with the Villa guest check-in/check-out process, in house guest questions/requests, and reporting any guest feedback to the Manager on Duty.
• Maintaining communication of up to date, accurate information between guests, staff, management and our partners on a daily basis.
• Developing and maintaining contacts and professional working relationships with counter parts in other Fairmont properties, the Maui community and hospitality service providers in our area.
• Manage time efficiently to ensure completion of all tasks in accordance with shift requirements.
• Maintain a clean, healthy, and safety working area.
• Must be able to adhere to the State of Hawaii food handling safety standards.
• Actively participate in monthly departmental sales promotions.
• Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests.
• Focus attention on guest needs, remaining calm and courteous at all times.
• Be knowledgeable of the island, activities, restaurants, our resort, venue menus and offerings in order to be our guests' trusted guide.

Requirements

• Must be able to speak, read, write and understand the English language.
• Requires good communication skills, both verbal and written.
• Must be able to read and write to facilitate the communication process.
• Must be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally.
• Must possess basic computational ability.
• Must possess computer skills, including, but not limited to, Microsoft Word, Excel, and e-mail functions.
• Knowledge of computerized Front Office systems required with emphasis in Micros-Fidelio based programs (Opera).
• Must be able to multi-task and be detail-oriented in a fast paced, high volume environment.
• Must have ability to work independently and to prioritize or seek clarification in prioritizing work assignments.

Qualifications

• High School diploma and/or vocational training.
• A Degree in Hotel/Hospitality or Tourism is an asset.

Skills

• Must be able to speak, read, write and understand the English language.
• Requires good communication skills, both verbal and written.
• Must be able to read and write to facilitate the communication process.
• Must be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally.
• Must possess basic computational ability.
• Must possess computer skills, including, but not limited to, Microsoft Word, Excel, and e-mail functions.
• Knowledge of computerized Front Office systems required with emphasis in Micros-Fidelio based programs (Opera).
• Must be able to multi-task and be detail-oriented in a fast paced, high volume environment.
• Must have ability to work independently and to prioritize or seek clarification in prioritizing work assignments.

Benefits

Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic life insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
401(k)
One complimentary duty meal for all employees that work more than 6 hours per shift
Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)
Wellness Offerings
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!

Pay

$29.38

Schedule

Full-Time