ViiV Healthcare (GSK) National Medical Value and Outcomes Liaison

About the role

ViiV Healthcare is a global specialty HIV company dedicated to researching and delivering new medicines for people living with, and at risk of, HIV. The National Medical Value & Outcomes Liaison (MVOL) is the accountable medical lead for high‑priority, complex customers and population‑based decision‑makers, including health systems, integrated delivery networks, national and regional health plans, pharmacy benefit managers, group purchasing organizations, specialty pharmacies, state Medicaid agencies, AIDS Drug Assistance Programs, the Department of Defense, Veterans Affairs, and the Indian Health Service. The MVOL develops trusted relationships with medical influencers and decision‑makers to support informed access, management, and purchasing decisions, gathers actionable medical voice‑of‑the‑customer insights, supports pipeline planning, and represents ViiV Medical capabilities and evidence needs.

Key Responsibilities

• External Customer Leadership
  • Develop and execute scientific account plans for assigned health systems, integrated delivery networks, health plans, pharmacy benefit managers, group purchasing organizations, specialty pharmacies, academic medical centers, group practices, government agencies, and other priority customers.
  • Lead external medical engagements that communicate clinical, economic, population health, and value evidence supporting ViiV medicines and pipeline assets.
  • Build trusted relationships with clinical, executive, population health, and formulary decision‑makers.
  • Provide transparent and timely clinical, health outcomes, economic, and population health evidence to inform access, management, and purchasing decisions.
  • Deliver presentations to formulary decision‑makers in accordance with Medical Affairs engagement policies.
  • Respond to unsolicited requests for scientific, medical, and health outcomes information, including treatment guidelines, reimbursement, benefit design, quality measures, and adherence.
  • Maintain and respond to standing requests for medical information.
  • Engage customers on near‑term pipeline assets to understand priorities, evidence needs, and budgeting considerations.
  • Gather and communicate actionable medical voice‑of‑the‑customer insights to inform access strategy and value evidence generation.
  • Assess customer interest and capabilities related to real‑world evidence and facilitate partnership opportunities.
  • Maintain expertise in relevant products, disease states, treatment pathways, health system environments, reimbursement, and the evolving U.S. healthcare landscape.
  • Act with urgency and accountability by delivering on customer commitments and ensuring timely follow‑up.
• Internal and Cross‑Functional Leadership
  • Serve as the medical lead for assigned accounts, coordinating across internal and field‑based partners.
  • Partner closely with the Payer Field Team, Corporate Accounts Team, Corporate Accounts Reimbursement Team, U.S. Medical, Research and Development, and other matrix teams to deliver a seamless customer experience.
  • Lead through influence and proactive communication to align stakeholders around customer strategies and enterprise priorities.
  • Maintain visibility of customer activities, insights, commitments, risks, opportunities, and next steps across relevant stakeholders.
  • Drive accountability across the matrix by advancing action plans, managing commitments, mitigating risks, and ensuring timely execution.
  • Connect customer needs with internal expertise in health outcomes, epidemiology, implementation science, clinical research, and other relevant disciplines.
  • Support the development and execution of field medical strategies, account‑planning initiatives, evidence‑generation priorities, and customer‑facing resources.
  • Contribute to MVOL and broader cross‑functional process, capability, and change initiatives.
  • Help build a collaborative and inclusive culture based on transparency, trust, shared ownership, knowledge sharing, and collective success.

Basic Qualifications

• PharmD, PhD, MPH, MS, or equivalent education.
• Three or more years of experience in a field‑based medical role working with U.S. payers, group purchasing organizations, or health system customers, **or** five or more years of relevant experience in a managed care or pharmaceutical setting.
• Experience working cross‑functionally in a highly matrixed organization.
• Ability to travel, including overnight travel, at least 50% of the time.

Preferred Qualifications

• Strong scientific, health outcomes, and healthcare economics expertise.
• Demonstrated understanding of payer, health system, and managed care environments.
• Direct experience within a payer, health system, or managed care organization.
• Experience developing and executing strategic account or business plans.
• Strong customer focus, problem‑solving skills, and conflict‑resolution capabilities.
• Excellent analytical, strategic‑thinking, presentation, and communication skills.
• Ability to manage multiple priorities, work independently, and collaborate effectively across functional teams.
• Demonstrated initiative, accountability, execution, and follow‑through.
• Strong business acumen and ability to connect medical activities to broader organizational priorities.
• Enterprise mindset with the ability to balance customer, individual, team, and organizational needs.

Skills

• Digital Fluency
• Enterprise Thinking
• External Stakeholder Management
• High Impact Communication
• Patient Impact

Benefits

ViiV employees receive the same comprehensive benefits program offered by GSK. For details, please visit the GSK US Benefits Summary.

Why Us?

At ViiV Healthcare, our mission is to leave no person living with HIV behind. We are the only pharmaceutical company solely focused on combating, preventing, and ultimately eradicating HIV and AIDS. Our inclusive culture, driven by a diverse global team, empowers employees to bring their best selves to work and make a meaningful impact on the HIV epidemic.