Videojet Field Service Engineer – Home-based– Greater Manchester, NH Area

Imagine yourself doing meaningful work that makes an everyday impact on the world around you. Collaborate with a vibrant, diverse team and contribute to a brighter, safer, more sustainable future. It’s all possible with a role at Videojet, a Veralto company. You have likely purchased or used a product touched by Videojet Technologies this week—after all, Videojet is a world leader in the product identification market, providing in-line printing, coding and marking products, consumables, and software solutions. Videojet’s technologies play a critical role in ensuring the safety and authenticity of products sold across the globe in the food, beverage, pharmaceutical, and industrial marketplaces.

As part of the Videojet team and the broader Veralto network, you’ll work with products that make an everyday impact on the world around you—and along the way, you’ll have opportunities to make your mark on our business and your career with ongoing opportunities to deepen your skillset and pursue your ambitions.

About the role

This is a home-based role in Manchester, NH or surrounding areas (within a 100-mile radius). Reporting to the Field Service Manager, the Field Service Engineer is responsible for maintaining and supporting customer equipment, including installation, diagnostics, and troubleshooting of Videojet devices located at our customer sites. This role requires building strong, trusted relationships with customers and providing expert guidance to address their needs.

Why our Field Service Engineers love their job:

• Each day will provide varied experiences in stimulating production environments.
• Your talent and effort will directly influence the success of your team while enabling you to grow professionally into the best version of yourself.
• Rewards include flexibility, autonomy, and freedom to manage your schedule.
• The benefits and responsibilities of independent field service work.
• The satisfaction of delivering industry-leading solutions to our customers.
• The enjoyment of daily interactions with a diverse and mutually supportive team.

Responsibilities

In this role, a typical day will look like:

• Travel throughout the Manchester, NH territory to support manufacturing customers, with most work completed during the day and limited overnight travel.
• Provide ongoing care and support for our customer's equipment.
• Install, maintain, troubleshoot, and repair Videojet coding and marking equipment at customer facilities.
• Diagnose and resolve mechanical, electrical, and software-related issues and deliver effective, timely solutions.
• Become a trusted advisor and partner for our customers, to develop excellent relationships.
• Extend our Videojet footprint in the market by promoting our service agreements and newer technology.

Travel is primarily regional within the Manchester, NH territory area and is planned in advance to allow flexibility in managing schedules, routes, and customer visits. Overnight travel is occasional and not routine.

Requirements

• A minimum of 2 years of technical, mechanical, electrical, or field service experience.
• Willingness to travel within the assigned territory, including occasional overnight travel.
• Ability to comply with customer safety requirements, PPE standards, and site access policies.
• Valid driver’s license with the ability to safely operate a company vehicle.

Qualifications

• Technical Degree preferred and/or relevant military training; other backgrounds welcome to apply with relevant work history.
• Be able to lift up to 50 lbs. and stand, lift, stretch, bend, and squat throughout the day.
• Must be comfortable with day travel and home most evenings; but also frequent overnight travel.

Skills

It would be an asset if you have:

• Technical Agility: Mechanical, Electrical, Electronics, Pneumatics, Hydraulics, Computer Hardware and Software; having the desire to work with best-in-class technology and learn new skills.
• Strong Interpersonal skills: Being able to communicate effectively with all levels within an organization, from front-line operators to senior management, and remaining professional at all times.
• Strong written and verbal communication skills.

Benefits

• Company vehicle, laptop, phone, and uniform.
• Incentive Bonus Plan.
• PTO.
• Medical, dental, vision, and 401(k) with company match, starting Day 1.
• Flexible working hours.
• Comprehensive professional onboarding and advanced technical training.
• Career coaching and development opportunities.
• Parental Benefits.
• Wellbeing Program, with rewards.
• Employee Assistance Program (legal, financial, and counseling resources).

Pay

The compensation range for this role is $28.00 - $30.00 USD per hour. This job is also eligible for Incentive Pay.