Videojet Field Service Engineer – Home-based –Company Car - Houston, TX Area

Imagine yourself doing meaningful work that makes an everyday impact on the world around you. Collaborating with a vibrant, diverse team and contributing to a brighter, safer, more sustainable future. It’s all possible with a role at Videojet, a Veralto company. You have likely purchased or used a product touched by Videojet Technologies—after all, Videojet is a world leader in the product identification market, providing in-line printing, coding and marking products, consumables, and software solutions. Videojet’s technologies play a critical role in ensuring the safety and authenticity of products sold across the globe in the food, beverage, pharmaceutical, and industrial marketplaces.

About the role

This is a home-based role in the Houston, TX area, supporting customers throughout the Greater Houston region with regional travel. Reporting to the Regional Service Manager, the Field Service Engineer is responsible for providing front-line technical service and support to customers while delivering a consistently high level of customer satisfaction.

Responsibilities

• Install, maintain, troubleshoot, and repair Videojet coding and marking equipment at customer facilities.
• Travel throughout the greater Houston territory to support manufacturing customers, with most work completed during the day and limited overnight travel.
• Diagnose mechanical, electrical, and software-related issues and deliver effective, timely solutions.
• Build strong, trusted relationships with customers by acting as a technical advisor and problem solver.
• Support business growth by identifying opportunities to promote service agreements and newer technology solutions.
• Travel is primarily regional within the Houston, TX area and is planned in advance to allow flexibility in managing schedules, routes, and customer visits. Overnight travel is occasional and not routine.

Requirements

• A minimum of 2 years of technical, mechanical, electrical, or field service experience.
• Willingness to travel within the assigned territory, including occasional overnight travel.
• Ability to comply with customer safety requirements, PPE standards, and site access policies.
• Valid driver’s license with the ability to safely operate a company vehicle.
• Be able to lift up to 50 lbs. and stand, lift, stretch, bend, and squat throughout the day.
• Must be comfortable with day travel and home most evenings; occasional overnight travel required.

Qualifications

• Technical Degree preferred and/or relevant military training; other backgrounds welcome to apply with relevant work history.

Skills

• Technical Agility: Mechanical, Electrical, Electronics, Pneumatics, Hydraulics, Computer Hardware and Software; having the desire to work with best-in-class technology and learn new skills.
• Strong Interpersonal Skills: Ability to communicate effectively with all levels within an organization, from front-line operators to senior management, and remain professional at all times.
• Strong written and verbal communication skills.
• Sense of Urgency: Drive and motivation to take action and prioritize daily tasks; working strategically to ensure we are getting to every customer.
• Adaptability: Ability to think quickly and respond positively to change.

Benefits

• Incentive Bonus Program
• Company vehicle, laptop, phone, and uniform
• Medical, dental, vision, and 401(k) with company match starting Day 1
• Comprehensive onboarding and advanced technical training
• Ongoing professional development and career growth opportunities
• Paid parental leave
• Employee Assistance Program (legal, financial, and counseling resources)
• PTO

Pay

The compensation range for this role is $28.00 - $30.00 USD per hour. This job is also eligible for Incentive Pay.