Video Teller - Downtown Birmingham

About the Role

In-office position providing real-time teller assistance to members from the Downtown Birmingham Corporate Office through video transmission via the Interactive Teller Machine (ITM). Performs a variety of financial transactions and delivers professional, prompt, and courteous service while respecting member confidentiality.

Watch a snapshot of the Video Teller role.

Responsibilities

• Process a variety of financial transactions (deposits, payments, transfers, withdrawals) via ITM video transmission, ensuring proper endorsements and identification while following Credit Union policies and procedures.
• Work with multiple software programs concurrently and communicate with more than one member simultaneously.
• Provide high-level professional and courteous service, observing due diligence for transaction validity.
• Perform end-of-day balancing according to procedures and adhere to security, audit, and compliance requirements.
• Support Credit Union growth by recognizing opportunities to promote products and services to meet members' needs.
• Perform other job-related duties as assigned.

Performance Expectations

• Deliver friendly, professional, personal service to members and employees, maintaining a Quality Loop score of 6.7 or higher.
• Balance and accurately post transactions with minimal errors daily.
• Proactively identify appropriate products and services for member betterment.
• Maintain dependable attendance and timeliness.
• Uphold a professional work environment and businesslike appearance.

Requirements

• One to three years of similar or related experience.
• High school education or GED.
• Excellent written and verbal communication skills, with the ability to interact professionally and effectively with members via video transmission equipment.
• Comfortable, professional, and friendly on camera.
• Able to prioritize tasks, handle competing and changing priorities, and meet deadlines.
• Accurate, detail-oriented, and organized.
• Good knowledge of Credit Union products, services, policies, and procedures.
• Understanding of regulatory compliance, including Reg CC and CTR requirements.
• Proficient with Credit Union computer systems and software programs, with the ability to use multiple applications simultaneously.

Work Environment

Cube environment with the majority of time spent sitting at a desk using video equipment to interact with members.

Benefits

AmFirst offers an extensive benefits package to employees.