Virtual Teller - Downtown Birmingham

Essential Functions & Responsibilities

• Processes a variety of financial transactions including, but not limited to, deposits, payments, transfers, and withdrawals through video transmission via the Interactive Teller Machine (ITM).
• Ensures proper endorsements and identification are obtained and follows Credit Union policies and procedures.
• Works with multiple software programs concurrently to complete transactions and communicates with more than one member simultaneously.
• Provides professional, courteous service and maintains a high level of customer satisfaction.
• Performs end of day balancing according to procedures and adheres to security, audit, and compliance requirements.
• Supports Credit Union growth by promoting Credit Union products to meet members' needs.

Performance Measurements

• Maintain a Quality Loop score of 6.7 or higher.
• Accurately post transactions with minimal errors on a daily basis.
• Proactively seek opportunities to identify appropriate products and services for the betterment of the member.
• Maintain a dependable record of attendance and timeliness.
• Maintain a professional work environment and businesslike appearance.

Knowledge And Skills

• Experience: One year to three years of similar or related experience.
• Education: A high school education or GED.
• Interpersonal Skills: Excellent written and verbal communication skills and interpersonal skills in order to interact professionally and effectively with members via video transmission equipment. Comfortable, professional, and friendly on camera.
• Other Skills: Ability to prioritize tasks, deal effectively with competing and changing priorities and meet deadlines. Accurate, detail-oriented, and organized. Good knowledge and understanding of Credit Union products, services, policies and procedures. Good knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities. Good knowledge and understanding of all Credit Union computer systems and software programs required to perform job duties. Must be able to use multiple software applications simultaneously.

Work Environment

Cube environment with majority of time sitting at desk using video equipment to interact with members.