Video Teleconferencing Technician with Security Clearance

Responsibilities

• Tier I & II customer support
• Scheduling conferences using Cisco’s TelePresence Management Suite (TMS)
• Responding to system outages and taking appropriate action(s) to alt-route and/or use available failover/back-up capabilities to meet VTC client needs
• Conducting site surveys both remotely and on-site to determine specific requirements for new VTC system installations and/or upgrades
• Conducting on-site VTC installations to include assisting with end network device configurations, equipment installations, and equipment configuration and check-out

Minimum Qualifications

• Working / practical knowledge and understanding of IP networks and how they are implemented as part of / support of VTC systems
• Providing Tier I & II customer support of VTC systems

Desired Qualifications

• Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component

Clearance Requirements

• Must have an active Top Secret clearance

Physical Requirements

• Must be able to remain in a stationary position 50%
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer
• The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations
• Must be able to exchange accurate information in these situations