Video Security and Access Solutions Engineer

About the Company

We are a customer service company that specializes in office solutions. Founded in 1995 as Midwest Document Systems Inc., we rebranded as Solutions Management Group to reflect our expanded offerings. We deliver complete office solutions backed by top technology vendors such as Ricoh, Xerox, Extron, HP, Dell, Lenovo, DocuWare, and Papercut. Our services include technology lifecycle management, print and document solutions, workflow automation, integrated support, and structured cabling. Headquartered in Davenport, Iowa, we serve clients across healthcare, retail, insurance, financial services, hospitality, government, automotive, manufacturing, agriculture, and education.

About the Role

The VSA Solutions Engineer serves as the lead technical consultant and solutions architect for Video Security and Access Control (VSA) solutions. This role combines engineering, consulting, business development, sales support, and technical training to drive the growth of the VSA practice. The VSA Solutions Engineer acts as a trusted advisor and subject matter expert for physical security technologies while supporting both clients and internal team members.

Responsibilities

• Provides excellent customer service to all Solutions Management Group staff and clients.
• Designs and engineers video surveillance, access control, visitor management, intercom, and integrated security systems.
• Develops scope of work, estimates, bill of materials, budgetary pricing, and technical documentation.
• Creates conceptual system designs, system architecture, riser diagrams, device schedules, and engineering standards.
• Conducts customer discovery meetings, site assessments, and security evaluations.
• Assists the Business Development team with solution development, proposal creation, and customer presentations.
• Identifies opportunities for system upgrades, lifecycle replacements, managed services, and new security initiatives.
• Generates qualified sales opportunities through customer interactions, assessments, service engagements, and industry networking.
• Develops and maintains trusted advisor relationships with existing and prospective clients.
• Serves as the technical subject matter expert during customer presentations, demonstrations, and pre-sales engagements.
• Assists with strategic technology planning and long-term security roadmap development for clients.
• Programs, configures, commissions, and troubleshoots supported security platforms when advanced technical expertise is required.
• Provides technical consultation during project handoff to Operations and Project Management teams.
• Reviews significant design modifications and scope changes for technical accuracy.
• Develops and maintains standardized solution packages, engineering standards, and best practices.
• Provides technical sales training and product education to the Business Development team and internal staff.
• Evaluates emerging technologies and manufacturer solutions and makes recommendations to clients and SMG leadership.

Requirements

• Strong customer service skills.
• Associate degree or equivalent experience in Information Technology, Electronics, Security Systems, Engineering Technology, or a related field (preferred).
• Minimum of 3-5 years of experience in Video Security and Access Control systems.
• Strong understanding of physical security technologies and IP networking.
• Experience developing estimates, proposals, bill of materials, and technical designs.
• Experience conducting customer consultations and solution presentations.
• Valid driver’s license and acceptable driving record.

Preferred Qualifications

• Experience with Milestone, Verkada, Avigilon, and Axis Communications.

Benefits

• Health, Dental, and Vision insurance.
• Paid $10,000 Life Insurance policy.
• Paid premiums for Short Term Disability/Long Term Disability Insurance.
• Section 125 Flex Spending Account.
• 401(K) Retirement Plan.
• Vacation Pay and Paid Time Off.
• Holiday Pay.
• Employee Assistance Program.