Victim Advocate/ Defensor de Victimas

Key Responsibilities

• Provide 24/7 on-call emotional support, crisis intervention, and immediate safety assessments for victims of crime or sudden tragedy.
• Inform and guide survivors through their constitutional rights under the Colorado Visual Rights Amendment (VRA), tracking case progress and assisting with Crime Victim Compensation applications.
• Help recruit, screen, schedule, and train the department’s volunteer advocate team, facilitating monthly meetings and retention initiatives.
• Review daily law enforcement crime reports to identify victims in need of outreach, maintaining meticulous statistical records, surveys, and database documentation.

Qualifications

• Education & Experience: At least 5 years of increasingly responsible administrative/professional experience, OR a combination of continuing education (in Human Services, Social Work, Business Administration, or a related field) and experience that demonstrates the required capabilities.
• Preferred Experience: Previous employment or volunteer work in Human Services, Public Health, community organizations, volunteer management, or crisis intervention is highly preferred.
• Licensure: A valid driver's license and a satisfactory motor vehicle record are required (must be comfortable operating a vehicle routinely across varying mountain road, weather, and lighting conditions).

Knowledge, Skills, And Abilities

• Emotional Resilience: Proven capability to control personal emotional responses under high levels of stress, showing deep empathy, sensitivity, and compassion while defusing volatile situations.
• Communication: Exceptional verbal and written skills, with a high comfort level in intense telephone interactions. The ability to converse effectively and without judgment with people of divergent ethnic, cultural, and educational backgrounds.
• Bilingual Proficiency: Bilingual proficiency in Spanish and English is highly preferred.
• Analytical Skills: Quick to comprehend complex court and investigative processes, summarize data into clean reports, and navigate duplicate computer databases accurately.
• System Flexibility: Complete comfort working within a 24-hour on-call dynamic.

Hiring Range

Hiring Range: $30.21-$36.25. (The maximum pay for this position is $42.29).

Schedule

Schedule: Full-time, plus some additional on-call work.

Benefits

• Comprehensive and low-cost medical, dental, and vision insurance (as low as $85/month for employee only)
• Wellness program where you can earn cash or extra days off
• Paid time off (starting at 12 days) and additional medical leave
• Paid volunteer hours
• 8% (dollar-for-dollar match) retirement plan
• Free bus pass and more

Culture & Benefits

Working in local government is one of the best career paths in the mountains. ‘Your Career will Soar with Eagle County’. Get started with us today!

Why is Eagle County recognized as a Best Place to Work in 2022?

• Culture of flexibility and support for mental health / wellness.
• A modern, values-driven workplace with more than 550 employees embracing a welcoming culture, supportive leaders and an organization focused on our mission: Creating a Better Eagle County for All.
• A learning organization focused on professional development opportunities, FREE CMC classes and Tuition reimbursement.
• Future-focused with our Strategic Plan on improving housing, climate change and more.
• As a certified healthy workplace, our culture recognizes the importance of individual needs and enjoying life outside of work.

Relocation & Housing Information

Employee housing available.