Vice President - West Coast America & Canada

About the role

Lead the delivery of safe, secure, and customer-focused operations across British Airways airports in the western United States and all of Canada. This position can be based at Los Angeles (LAX), Phoenix (PHX), Las Vegas (LAS), or Seattle (SEA). Reporting into the Senior Vice President Americas, you will provide strategic direction, operational leadership, and commercial oversight while leading a high-performing team of airport professionals, suppliers, alliances, and partnerships.

Responsibilities

• Provide strategic leadership for airport operations across the West USA region.
• Ensure the highest standards of safety, security, regulatory compliance, and operational resilience.
• Drive operational performance to exceed punctuality, baggage delivery, and customer satisfaction targets.
• Lead and develop a team of approximately 100 airport colleagues across multiple locations.
• Manage key supplier relationships to deliver exceptional operational and customer outcomes.
• Oversee resource planning, workforce optimisation, recruitment, and talent development.
• Build strong partnerships with airline partners, airport authorities, government agencies, and industry stakeholders.
• Manage complex financial plans and budgets, ensuring effective cost control and value delivery.
• Lead transformation initiatives and continuous improvement programmes that enhance the customer experience.
• Act as a senior spokesperson and representative for British Airways across the region.

Requirements

• Extensive leadership experience within aviation, airports, operations, or a similarly complex operational environment.
• Strong people leadership skills with a passion for developing high-performing teams.
• Experience working in unionised environments and managing employee and industrial relations matters.
• Exceptional operational planning, resource management, and contingency planning capabilities.
• Strong commercial and financial acumen, including budget ownership and performance management.
• Ability to influence senior stakeholders, both internally and externally.
• Proven ability to lead through change and deliver transformation programmes.
• Excellent communication skills with the ability to simplify complex issues and drive action.
• Deep commitment to safety, security, compliance, and customer service excellence.
• Bachelor's degree or equivalent experience; an MBA or advanced degree is advantageous.
• Employment authorisation to work in the United States.

Some internal and international travel is expected and required in this role.

Pay

• Los Angeles (LAX): $160,682 - $196,381
• Phoenix (PHX): $146,691 - $179,289
• Las Vegas (LAS): $122,400 - $149,600
• Seattle (SEA): $159,370 - $194,786

Benefits

• Comprehensive benefits package, including travel benefits.
• Health and wellbeing programmes.
• Retirement benefits.
• Opportunities for professional development.