Vice President, Underwriting Support Manager

About the role

Sompo is seeking a VP, Underwriting Support Manager for the North America Property Team. The role involves managing a team of underwriting support staff, establishing workflows, meeting monthly premium bookings, and collaborating with underwriting, CAT, centralized support, claims, and other partners. The position can be based in any of Sompo’s offices in New York, NY; Chicago, IL; Alpharetta, GA; San Francisco, CA; or Los Angeles, CA.

Responsibilities

• Manage a team of people managers and underwriting associates (hiring, training, mentoring, performance management)
• Establish workflows to reduce or eliminate manual processes and gain efficiencies
• Collaborate with underwriting managers to ensure effective support and identify improvement opportunities
• Manage processes for internal and external audits
• Manage monthly premium bookings and overdue premium processes
• Lead and/or support headcount and workload management
• Identify and develop operational performance metrics and assist management in reporting KPIs
• Participate in value stream mapping and other cross‑functional projects to create process efficiencies
• Create a culture of continuous improvement
• Perform ad hoc projects as needed
• Provide backup to other managers as necessary

Requirements

• 10+ years of managerial experience with similar duties
• Bachelor’s Degree preferred

Skills

• Strong leadership skills
• Strong problem‑solving and decision‑making abilities
• Strong written and oral communication skills
• Extensive experience with Guidewire PolicyCenter
• Technical capabilities such as Microsoft Office Suite and Adobe Acrobat
• Strong planning and organizational skills with ability to handle multiple tasks efficiently

Benefits

• Two medical plans (Traditional PPO & Consumer Driven Health Plan with HSA and competitive employer contribution)
• Pharmacy benefits with mail order options
• Dental benefits including orthodontia for adults and children
• Vision benefits
• Health Care & Dependent Care Flexible Spending Accounts
• Company‑paid Life & AD&D benefits, option to purchase supplemental life coverage for employee, spouse & children
• Company‑paid Disability benefits with competitive salary continuation payments
• 401(k) Retirement Savings Plan with competitive employer contributions
• Competitive paid‑time‑off programs, including company‑paid holidays
• Competitive Parental Leave Benefits & Adoption Assistance program
• Employee Assistance Program
• Tax‑Free Commuter Benefit
• Tuition Reimbursement & Professional Qualification benefits

Pay

Salary range: $155,000 – $190,000. Actual compensation depends on factors such as cost of living associated with work location, qualifications, skills, competencies, and relevant experience.