Vice President, Underwriting Support Manager

About the role

Sompo is seeking a VP, Underwriting Support Manager for the North America Property Team. The role involves managing a team of underwriting support staff, establishing efficient workflows, meeting monthly premium bookings, and collaborating with underwriting, CAT, centralized support, claims, and other partners. The position can be based in any of Sompo’s offices in New York, NY; Chicago, IL; Alpharetta, GA; San Francisco, CA; or Los Angeles, CA.

Responsibilities

• Manage a team of people managers and underwriting associates, including hiring, training, mentoring, and managing performance
• Establish workflows to reduce or eliminate manual processes and gain efficiencies
• Collaborate with underwriting managers to ensure underwriting teams are providing effective support and address opportunities for improvement
• Manage processes for internal and external audits
• Manage monthly premium bookings and overdue premium processes
• Lead and/or support head count and workload management
• Identify and develop operational performance metrics and assist management in reporting on key performance indicators
• Participate in value stream mapping and other cross‑functional projects to create process efficiencies
• Create a culture of continuous improvement
• Perform ad hoc projects as needed
• Provide backup to other managers as necessary

Requirements

• 10+ years of managerial experience with similar duties
• Bachelor’s Degree preferred
• Strong leadership skills
• Strong problem‑solving and decision‑making abilities
• Strong written and oral communication skills
• Extensive experience with Guidewire PolicyCenter
• Technical capabilities such as Microsoft Office Suite and Adobe Acrobat
• Strong planning and organizational skills with the ability to handle multiple tasks efficiently

Benefits

• Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution
• Pharmacy benefits with mail order options
• Dental benefits including orthodontia benefits for adults and children
• Vision benefits
• Health Care & Dependent Care Flexible Spending Accounts