Vice President, Technology Services

AmeriCU participates in the E-verify Federal Program which allows for verification of identity and employment eligibility of all hired individuals to work in the United States.

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About the role

Join AmeriCU Credit Union as a valued member of our team. We are seeking enthusiastic professionals who are committed to providing exceptional service to our members and contributing to our mission of helping people achieve their financial goals.

Responsibilities

• Provide high-quality customer service to members through various channels including phone, email, and in-person visits.
• Manage member accounts, ensuring accuracy and compliance with credit union policies and procedures.
• Process transactions efficiently and accurately, adhering to security protocols and regulatory requirements.
• Develop and maintain positive relationships with members, fostering loyalty and trust.
• Stay informed about credit union products and services, and recommend appropriate solutions to meet member needs.
• Participate in ongoing training and development programs to enhance skills and knowledge.

Requirements

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Basic computer skills, including proficiency with Microsoft Office applications.
• Knowledge of credit union operations and member service principles.

Qualifications

• Experience in a customer service role preferred.
• Strong problem-solving and decision-making abilities.
• Ability to handle sensitive and confidential information with discretion.

Skills

• Customer service orientation.
• Attention to detail.
• Effective communication skills.
• Problem-solving skills.

Benefits

• Comprehensive health insurance coverage.
• Retirement savings plan with employer match.
• Flexible work schedule.
• Professional development opportunities.

Pay

Compensation is competitive and commensurate with experience.

Schedule

Hours are flexible to accommodate the needs of our members and the credit union.