Vice President Strategic Accounts

About the role

The Vice President of Strategic Client Business leads Lenovo’s client business team across Client Services, Field Operations, Training, and Data & Analytics. This role ensures profitable delivery of Lenovo’s strategic objectives while fostering client satisfaction, driving innovation, operational excellence, and team development. Reporting to the President of Premium Retail Services, the VP aligns the team’s efforts with Lenovo’s business goals and positions the team as a trusted advisor and partner.

Responsibilities

• Strategic Leadership: Define and communicate the strategic vision for the Lenovo Client Team, ensuring alignment with Lenovo’s goals and Premium Retail Services’ mission; translate high-level objectives into actionable plans; act as a thought leader driving innovation and strategic growth opportunities.
• Client Leadership: Build strong, strategic relationships with Lenovo’s leadership; understand their business objectives and deliver tailored solutions; drive alignment with Lenovo’s goals and ensure the team exceeds program KPIs and deliverables; serve as the primary escalation point for Lenovo.
• Team Leadership and Development: Lead and mentor Client Services, Field Operations, Training, and Data & Analytics teams; foster collaboration, accountability, and continuous improvement; develop talent and prepare future leaders.
• Operational Excellence: Oversee execution of strategic initiatives, ensuring quality and timeliness of deliverables; implement and monitor SOPs and workflows; champion advanced tools like Power BI to enhance reporting and decision-making.
• Financial Management: Own the Lenovo client P&L, ensuring profitability and financial compliance; develop and manage the annual scope of work with Lenovo; align financial forecasts with strategic goals; identify revenue growth opportunities.
• Innovation and Strategic Growth: Drive innovation using insights from Data & Analytics; collaborate with training to equip stakeholders and retail partners; lead initiatives to enhance Lenovo’s market position through thought leadership and industry best practices.
• Cross-Functional Collaboration: Partner with internal teams and external partners to align efforts and deliver cohesive solutions; advocate for resources and alignment across departments.

KPIs

• Contract Renewal: Successful Lenovo Strategic Client contract renewal aligned with business goals and continued growth.
• Achievement of KPIs: Consistent delivery and achievement of Lenovo-defined KPIs and financial targets.
• Client Satisfaction: Positive Lenovo client feedback and account retention; identify and deliver service expansion opportunities.
• Operational Excellence: Delivery of high-quality, on-time program deliverables with measurable efficiency improvements across workflows and operations.
• Strategic Growth: Develop and implement scalable solutions that drive Lenovo’s market leadership and strategic goals.

Qualifications

• Education: Bachelor’s degree required; advanced degree preferred.
• Experience: 10+ years in client leadership, program management, or retail services with significant P&L responsibility; proven track record leading cross-functional teams and delivering profitable client solutions; experience with high-profile clients, preferably in technology or consumer electronics.
• Skills and Competencies: Ability to set and communicate a strategic vision; strong retail operations, training, and analytics integration; expertise in financial forecasting, budgeting, and contract management; ability to influence stakeholders at all levels; proficiency with Power BI, Salesforce, or similar analytics and CRM platforms.

Physical Requirements

• Sit for extended periods (typically 6+ hours per day).
• Use a computer, including keyboard and mouse, for prolonged periods.
• Lift and carry light items (e.g., files, office supplies, laptops, typically 20+ pounds).
• Reach, bend, or stoop occasionally to access files or office materials.
• Maintain focus and attention for long periods of desk-based work.
• Follow clear directions.
• Perform repetitive motions (e.g., typing, clicking) consistently throughout the day.