Vice President, Strategic Account Director

Summary

As a Vice President, Strategic Account Director working within our Client Solutions team, you will build account relationships with our key occupier clients, delivering strategic portfolio solutions that align with their business goals. Acting as a senior advisor and relationship driver, you’ll collaborate across service lines—including leasing, capital markets, project management, and workplace strategy—to create long-term value for clients with complex real estate needs.

Essential duties and responsibilities

• Serve as the primary relationship manager for major CRE clients with multi-market or high-value portfolios
• Develop strategies for accounts you manage and others to align client business objectives with real estate solutions (e.g., portfolio optimization, workplace transformation, cost savings)
• Collaborate with internal teams across transaction management, technology, workplace, capital markets, and project management to execute integrated service delivery
• Lead strategic planning sessions, annual account reviews, and executive briefings
• Identify and pursue new revenue opportunities through expansion of service lines and geographic reach
• The market expert, advising clients on CRE trends, risk mitigation, and investment strategies
• Support the negotiation of master service agreements, contracts, and renewals
• Ensure high client satisfaction and retention, tracking KPIs such as occupancy cost reductions, lease performance, and utilization

Qualifications

• 15+ years of experience in commercial real estate, account management, or portfolio strategy
• Strong knowledge of real estate lifecycle services (lease administration, facilities, transactions, etc.)
• Proven ability to manage and grow enterprise-level client accounts in CRE
• Exceptional interpersonal and presentation skills, with comfort engaging C-suite executives
• Ability to analyze market trends, portfolio data, and operational performance
• Bachelor’s degree in Real Estate, Business, Finance, or commensurate experience
• Familiarity with industry leading platforms (CoStar, Salesforce, Tableau, Smartsheet) is a plus

Preferred Experience

• Experience managing Fortune 500 occupier clients
• Multi-market or global portfolio oversight
• Managing Capital Budgets
• Deep understanding of real estate portfolio strategy
• Experience implementing real estate best practices
• KPI/SLA Management