Vice President/Senior General Manager

About the role

The Senior General Manager (SGM) is responsible for overseeing the management of specific assets and ensuring client and tenant satisfaction. Their primary focus is on achieving financial results, operating objectives, and implementing strategic plans. This position requires the SGM to be on-site. Local market requirements may vary slightly.

Responsibilities

The SGM will be responsible for a wide range of tasks, including:

• Conducting property inspections to determine necessary services and equipment
• Assigning maintenance and repair duties to employees and obtaining bids for additional work from contractors
• Managing major construction projects and reviewing construction specifications or plans
• Administering service contracts and purchasing supplies and equipment
• Ensuring building operations are in line with company standards and procedures
• Developing property manuals and online systems
• Implementing and updating emergency evacuation procedures and life safety systems
• Assuring compliance with company policies and procedures

In addition to these tasks, the SGM will also be responsible for financial management, including:

• Assisting in the preparation and review of annual jurisdictional forms and filings
• Preparing and implementing annual budgets for revenue, operating expenses, and capital expenses
• Supporting the lease administration process and reviewing lease agreements
• Managing the accounting and collection process in coordination with Client Accounting Services
• Reviewing account aging reports and taking appropriate actions
• Preparing and reviewing financial statements and reports for clients

The SGM will also be responsible for client/tenant service, including:

• Acting as a secondary contact for tenants and meeting with tenant representatives
• Providing necessary support and information to the property team
• Conducting periodic inventories and property condition assessments

Business development responsibilities will include:

• Cross-selling JLL services
• Participating in regional and national property management initiatives
• Promoting JLL's reputation and capabilities to prospective tenants and clients in the local and regional business community
• Supporting the Regional Manager in new business presentations and RFP responses

Management responsibilities will include:

• Developing and implementing the Management Plan for assigned assets
• Setting goals and objectives for employees reporting to the SGM
• Conducting performance evaluations and developing training programs and career paths
• Hiring and managing on-site management and engineering personnel
• Managing multiple buildings and property teams independently
• Directly supervising employees and addressing personnel issues according to JLL policies

Requirements

The ideal candidate will have:

• A minimum of an associate or bachelor's degree
• At least eight years of commercial real estate or property management experience
• Experience in budget preparation/financial reporting, building systems, lease negotiation, documentation, and administration
• At least five years of experience managing a team of four or more people

Skills and Knowledge

The SGM will need to have:

• Ability to read, analyze, and interpret legal documents, business periodicals, professional journals, technical procedures, or government regulations
• Strong report writing and communication skills
• Ability to present information effectively to various stakeholders
• Proficient in financial calculations and analysis, including interpreting financial statements and calculating variances
• Strong problem-solving skills and ability to draw valid conclusions
• Proficient in using Microsoft Office and other necessary software programs
• Familiarity with budgeting applications

Certifications and licenses preferred include LEED AP/Accreditation and a real estate license within the jurisdiction.

Benefits

Joining JLL offers:

• A comprehensive and competitive benefits plan
• A supportive, caring, and diverse work environment designed for growth and well-being
• A platform to make a meaningful impact on the community and the environment through sustainability initiatives
• Deep investment in cutting-edge technology to power your work