Vice President/General Manager

Job Responsibilities

• Provide strong leadership to the organization, especially to the Field with a positive attitude and calm demeanor
• Serve as an integral part of the sales process by partnering with the sales and estimating teams to support key pursuits, strengthen customer relationships, and help close strategically important opportunities
• Responsible for the Operations team ensuring a proper hand-off process from time of sales through operations to provide the best customer experience possible
• Work closely with Project and Estimating teams in a collaborative manner, providing consistent feedback on estimates with factual data
• Review and approve commercial roofing and sheet metal bids when required
• Focus on job preparation of new projects to set the teams up for success and avoid the need to react to issues at the back end of projects
• Work together with in-house sales and operations teams to understand processes for submitting detailed and accurate roof measurements, estimates, and proposals
• Research, investigate, and provide solutions for project errors regarding costs, estimates, and operational measures
• Monitor blueprinting, shop drawing and submittal process, and contract interpretation and administration
• Administer in-progress work order changes, approvals, and project close-out actions
• Provide oversight on roofing and sheet metal information - price, quality, point of sales material
• Ensure full life-cycle customer relationship management including proactive customer service initiatives, resolving customer concerns in a timely manner, and proactively solving problems
• Provide mentoring and coaching to the team and assist in creating a culture of collaboration and learning
• Conduct weekly Operations Management meetings as well as monthly Foreperson's meetings
• Responsible for proper tracking of pending change orders and the processing of the change order approval process

Job Qualifications

• Minimum of five (5) years of construction industry leadership experience with heavy emphasis on commercial roofing and sheet metal
• Minimum of three (3) years of experience overseeing and training teams
• Strong understanding of the commercial roofing and sheet metal industry from Sales to job close outs
• Effective verbal and written communication skills to influence clients and team members
• Attention to detail is essential while overseeing sales and operations teams
• Able to read and understand architectural drawings, interpret schedules, and bid data, and enter information into estimating and project management programs
• Computer and technical skills such as Microsoft Office and the ability to learn and administer functions in company software systems such as Sage, Follow Up Power, and MasterKey
• Physical demands of the job include accessing roofs via climbing ladders and hatches, walking, sitting, bending, lifting, and kneeling as needed to complete essential job functions