Vice President Sales, Central Sales Division (CSD)

About the Role

The Vice President of Sales for CSD provides strategic sales leadership, staffing, and performance management for a complex, multi-brand sales organization. This includes select on-site Sales Galleries, Virtual Sales teams, and a Telesales team. The role ensures the successful execution of sales strategies, sales production, and customer experience initiatives that support developer revenue streams.

Responsibilities

• Strategic Leadership & Business Growth: Lead long-term planning for cost-effective sales delivery of on-site Sales Galleries and partner with Virtual Sales and Telesales teams.
• Operational Excellence: Oversee daily sales operations, maintaining high standards for staffing, training, sales processes, and customer experience.
• Sales & Marketing Performance Management: Lead a team of Sales Executives, Sales Managers, and Sales Directors to achieve volume, VPG, tour flow, and close rate targets.
• Talent Leadership & Culture: Recruit, develop, and retain top talent across onsite and remote teams. Foster a culture of recognition, engagement, and accountability, reflected in high ES scores and inclusive culture metrics. Ensure leadership development and succession planning across all departments.
• Financial & Performance Accountability: Exceed annual budgets and performance metrics for all sales channels.
• Customer Experience & Quality Assurance: Champion a customer-first philosophy, ensuring every interaction “leaves customers better than we found them.” Oversee SMS performance, quality assurance processes, and continuous improvement in tour and sales delivery.
• Cross-Functional Collaboration: Partner with the Central Sales Vice President of Sales, Marketing, and Operations to ensure alignment and execution of enterprise initiatives.

Requirements

• 10+ years of leadership experience in sales, marketing, or hospitality operations.
• Proven success leading large distribution teams and multi-channel sales organizations.
• Expertise in on-site and virtual sales environments.
• Strong financial acumen with experience managing $50M+ revenue portfolios.
• Exceptional communication, change leadership, and organizational development skills.
• VP-level experience preferred.

Skills

• Strategic Sales Vision & Execution
• Inspirational People Leadership
• Customer-Centric Mindset
• Change Agility
• Cross-Functional Influence