Vice President, Retail Operations

Responsibilities

• Lead the execution of complex, technology-enabled in-store shopper engagement programs, ensuring consistent delivery and scalable performance.
• Design and implement scorecarding and KPI frameworks; monitor program performance and make adjustments to ensure targets are met or exceeded.
• Oversee the development of new service offerings from concept through pilot and full rollout, ensuring operational readiness and long-term viability.
• Build structured, repeatable processes that support efficient execution, scalability, and consistency across all programs.
• Leverage AI, advanced analytics, and emerging technologies to optimize field execution, enhance decision-making, and drive continuous improvement.
• Identify opportunities to integrate new programs into existing operations, ensuring alignment with current infrastructure and maximizing efficiency.
• Partner across Sales, Analytics, Finance, HR, and Compliance to ensure alignment, feasibility, and successful execution of initiatives.
• Establish and manage strong relationships with external vendors and technology partners to support innovation and ensure accountability.

Qualifications

• Lead the execution of complex, technology-enabled in-store shopper engagement programs, ensuring consistent delivery and scalable performance.
• Design and implement scorecarding and KPI frameworks; monitor program performance and make adjustments to ensure targets are met or exceeded.
• Oversee the development of new service offerings from concept through pilot and full rollout, ensuring operational readiness and long-term viability.
• Build structured, repeatable processes that support efficient execution, scalability, and consistency across all programs.
• Leverage AI, advanced analytics, and emerging technologies to optimize field execution, enhance decision-making, and drive continuous improvement.
• Identify opportunities to integrate new programs into existing operations, ensuring alignment with current infrastructure and maximizing efficiency.
• Partner across Sales, Analytics, Finance, HR, and Compliance to ensure alignment, feasibility, and successful execution of initiatives.
• Establish and manage strong relationships with external vendors and technology partners to support innovation and ensure accountability.

About the role

Acosta, and its subsidiaries, is an Equal Opportunity Employer.

Pay

$150,000.00 - $185,000.00

Schedule

Full time