Vice President of Retail Operations

Location: Texas (Hybrid)
Travel Requirement: Multi-site Retail Operations

About the Role

The Vice President of Retail Operations serves as the strategic architect and operational leader for our retail network, bridging the gap between commercial profitability and mission-driven impact. The ideal candidate balances rigorous P&L ownership with a passion for accessibility, inclusion, and compliance with the AbilityOne Program while fostering a high-performance and inclusive culture.

Responsibilities

• Design and execute a forward-looking retail strategy that simultaneously accelerates financial performance and deepens the organization’s social mission.
• Translate high-level commercial goals into actionable, measurable operational plans that enhance productivity, accessibility, and mission outcomes across all locations.
• Lead enterprise-wide change initiatives to strengthen operational consistency, efficiency, and mission integration throughout the retail network.
• Identify and evaluate opportunities for sustainable growth—including new store development, service expansion, and strategic partnerships—ensuring each initiative supports long-term mission viability and business health.
• Oversee day-to-day store operations to deliver a best-in-class, service-driven customer experience while maintaining full accessibility and inclusion for employees and patrons.
• Ensure all retail environments meet the needs of local communities and federal contracting officers, fulfilling all obligations for government-funded services.
• Implement and enforce operational standards, merchandising guidelines, and store-level procedures that reinforce brand integrity, mission outcomes, and service consistency.
• Optimize labor models to balance customer service demands, operational efficiency, and workforce development goals.
• Cultivate a consistent, positive customer journey that reflects the organization’s core values, including clienteling and relationship-driven service.
• Own the retail P&L, balancing profitability targets with the organization’s mission-driven workforce commitments.
• Lead financial planning, forecasting, and reporting to support both aggressive strategic growth and long-term mission sustainability.
• Use data-driven insights to enhance productivity, pricing, product mix, and margin, all while maintaining inclusive employment practices.
• Ensure full compliance with federal contracting requirements, labor laws, accessibility standards, and workplace safety regulations.
• Foster a mission-centered leadership culture rooted in accountability, service excellence, accessibility, and inclusion.
• Act as the voice of retail across the organization, providing field insights to inform assortment, pricing, marketing, and continuous improvement strategies.

Requirements

• Bachelor’s degree, Retail Management, or a related field.
• Possess AbilityOne Program expertise.
• Progressive retail operations leadership with demonstrated multi-unit experience (large, geographically dispersed teams).
• Proven experience leading inclusive teams and supporting employees with disabilities.
• Track record of managing senior field leaders (District/Regional Managers and Store Leaders).
• Deep ownership of revenue and P&L performance; ability to balance profitability with mission-driven workforce commitments.
• Demonstrated success driving continuous process improvement, scalability, and quality to meet evolving client expectations.
• Highly data-driven, with the ability to translate insights into actionable operational and commercial strategies.
• Experience managing senior-level client relationships and a passion for service culture and clienteling.
• Strategic leadership, change management, effective communication, and a deep personal commitment to accessibility, inclusion, and mission-driven work.

Pay

Circa $180k - $220k + Executive Package