Vice President - Resort Operations
Bally’s Corporation · Chicago, IL · 3 wk ago
On-siteManagementFull-time
What You Will Own
- Design and implement all SOPs, service standards, and systems integrations from the ground up
- Lead team selection and culture-setting across all divisions
- Full oversight of 500 rooms including Front Office, Bell, Concierge, and all guest-facing touchpoints; drive occupancy, RevPAR, and guest satisfaction
- Establish cleanliness standards, turn protocols, and labor models that set the benchmark for Chicago hospitality
- Oversee VP of Facilities and full campus operations; protect the integrity of a $1.7 billion asset
- Develop and operate the resort spa and all retail outlets; build revenue through programming, packaging, and upsell culture
- Valet and Parking: Own arrival and departure; establish throughput protocols and service standards for a high-volume downtown environment
- Own departmental P&L, labor models, and budget; use data to benchmark against best-in-class resorts
- Partner Coordination: Primary bridge between resort operations, Levy Restaurants, Casino, Convention, and Entertainment leadership
Competitive Salary and Benefits Package
Base Salary: $180,000 - $200,000
Bonus Eligible