Vice President, Quality, Safety & Patient Experience

About the role

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Vice President of Quality, Safety & Patient Experience serves as the executive leader responsible for designing, implementing, and overseeing an integrated strategy that advances the highest standards of clinical quality, safety, equity, regulatory readiness, and patient/family experience across the entire health system. This role provides strategic direction and operational leadership to multiple departments, ensuring alignment between system-level goals and hospital/clinical unit-level execution. The VP fosters a culture of transparency, continuous improvement, and patient-centered care, while ensuring compliance with all regulatory and accreditation requirements. The ideal candidate is a transformative, collaborative leader who can harmonize efforts across diverse hospitals and clinical units while driving measurable improvements in clinical outcomes, harm reduction, patient satisfaction, and health equity.

Responsibilities

• Executive Leadership & Strategy: Lead the development and execution of a unified quality, safety, and patient experience strategy across the system; serve as a core member of the system’s leadership team, contributing to enterprise strategy, risk management, and care delivery redesign; build partnerships across clinical, operational, and administrative domains to embed quality and safety into every aspect of the patient journey.
• Departmental Oversight: Directly oversees the BILH Quality team; provides dotted line leadership to the hospital and clinical unit quality teams; ensure the department functions with a clear mission, high performance standards, appropriate staffing, and seamless integration across the continuum of care.
• Governance & Performance Monitoring: Lead system quality governance councils, performance review processes, and board-level reporting; monitor performance against internal goals and national benchmarks (e.g., CMS Star Ratings, Leapfrog, Joint Commission, HCAHPS, mortality, readmissions, CLABSI, CAUTI, etc.); oversee the development and sustainment of enterprise dashboards, strategic scorecards, and escalation protocols for underperformance.
• Operational Integration & Accountability: Ensure consistency in execution of quality programs at the hospital level through effective support of local Quality teams; translate strategy into action by developing frameworks for initiative deployment, outcome tracking, and local accountability; align hospital quality committees, performance improvement efforts, and site-based audits with enterprise priorities; partner with nursing, medical staff, infection prevention, risk management, and operations to improve quality across departments.
• Workforce & Culture Development: Champion a systemwide culture of safety, equity, and patient/family partnership; model WE CARE values and foster them with the team; partner with Talent Development to embed quality-related competencies into leadership development and performance evaluations; effectively champion and develop Quality team members across the system.
• Regulatory & Risk Readiness: Oversee the enterprise approach to survey preparedness, including readiness audits, corrective action plans, and regulatory compliance infrastructure; collaborate with legal, compliance, and patient safety leaders on incident management, disclosure, and risk mitigation.
• Patient Experience & Equity Leadership: Lead the integration of voice-of-the-patient mechanisms, service recovery practices, and cultural competence strategies into all care settings; support initiatives to identify and close