Vice President-Quality

About the Role

The Vice President-Quality is the lead executive overseeing improvements in quality of care, reduction of harm to patients, and adherence to regulatory requirements and accreditation standards. This position provides strategic direction for reducing preventable harm, attaining unsurpassed clinical and patient-reported outcomes, and building facility- and community-wide participation through transparency, collaboration, and mutual learning.

Working in partnership with senior administrative and medical staff leadership, the position will oversee the institutional approach to care transformation and lead a comprehensive quality/performance improvement program, including but not limited to Clinical Improvement, Patient Safety, Regulatory and Accreditation, Infection Prevention, and Patient Relations.

Skills and Capabilities

• Skillfully leads change, both operational and cultural, in complex political environments
• Distinctive problem-solver who can disaggregate complex problems, determine root causes, define and execute targeted analyses to prove or disprove hypotheses, and synthesize a compelling story for change
• Collaborator with high emotional intelligence, who works with multiple partners, bringing consensus and unified action to bear in the market for Mercy's patients
• Effective communicator who listens and speaks with the ability to readily engender confidence and trust and can influence others in a matrix relationship
• Effective presentation skills and leadership stature to chair meetings and conduct open-forum discussions
• Depersonalized leadership style enabling team collaboration and collective credit

Requirements

• Master's Degree required in Healthcare Administration or related field
• Minimum of 10 years of direct healthcare management and quality improvement experience

Qualifications

• Demonstrated experience in clinical quality, safety, regulatory, and performance improvement
• Demonstrated knowledge of quality improvement principles and practices (i.e., Six Sigma, Lean, A3, PDCA)
• Detailed knowledge in areas of quality and patient safety, measurement and data analysis, quality and patient safety related public reporting requirements, process improvement, healthcare processes, facilitation, coaching, and team building
• Knowledge of statistics, data collection, analysis, and data presentation
• Knowledge of federal and state laws and regulations and accreditation standards, including CMS, Joint Commission, and others
• Ability to prioritize quality improvement strategies and choose how best to narrow quality gaps for clinical programs and outcomes, with proven ability to achieve results
• Systematic thinking with demonstrated ability to lead change initiatives

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Tuition support
• Matched retirement plans for team members working 32+ hours per pay period

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.