Vice President-Quality

About the role

The Vice President-Quality is the lead executive overseeing improvements in quality of care, reduction of harm to patients, and adherence to regulatory requirements and accreditation standards. This position provides strategic direction for reducing preventable harm, attaining unsurpassed clinical and patient-reported outcomes, and building facility- and community-wide participation through transparency, collaboration, and mutual learning.

Working in partnership with senior administrative and medical staff leadership, the position will oversee the institutional approach to care transformation and lead a comprehensive quality/performance improvement program, including but not limited to Clinical Improvement, Patient Safety, Regulatory and Accreditation, Infection Prevention, and Patient Relations.

Responsibilities

• Skillfully lead change, both operational and cultural, in complex political environments
• Disaggregate complex problems, determine root causes, define and execute targeted analyses to prove or disprove hypotheses, and synthesize a compelling story for change
• Collaborate with multiple partners to bring consensus and unified action in the market for Mercy's patients
• Communicate effectively to engender confidence and trust, influencing others in a matrix relationship
• Demonstrate effective presentation skills and leadership stature to chair meetings and conduct open-forum discussions
• Lead with a depersonalized style enabling team collaboration and collective credit

Requirements

• Master's Degree required in Healthcare Administration or related field
• Minimum of 10 years of direct healthcare management and quality improvement experience

Qualifications

• Demonstrated experience in clinical quality, safety, regulatory, and performance improvement
• Demonstrated knowledge of quality improvement principles and practices (e.g., Six Sigma, Lean, A3, PDCA)
• Detailed knowledge in areas of quality and patient safety, measurement and data analysis, quality and patient safety-related public reporting requirements, process improvement, healthcare processes, facilitation, coaching, and team building
• Knowledge of statistics, data collection, analysis, and data presentation
• Knowledge of federal and state laws and regulations and accreditation standards, including CMS, Joint Commission, and others
• Ability to prioritize quality improvement strategies and choose how best to narrow quality gaps for clinical programs and outcomes, with a proven ability to achieve results
• Systematic thinking with demonstrated ability to lead change initiatives

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Tuition support
• Matched retirement plans for team members working 32+ hours per pay period