Vice President, Product Manager - Payments
About the role
Join our Payments team to shape reusable, resilient platform services that power high-value customer and partner journeys across Chase. This is a hands-on product leadership role for builder-operators who combine product judgment, technical fluency, operational rigor, and the drive to create lasting change.
Job Responsibilities
Partner with Product, Technology, Design, and Analytics to define and deliver customer journeys and platform strategies, including 0–1 initiatives
Own the product lifecycle from discovery through launch, stabilization, adoption, and continuous improvement in production
Translate customer, business, and platform outcomes into clear requirements, KPIs, and success metrics that can be implemented as user stories and workflows
Shape and challenge requirements by asking the right questions, aligning stakeholders, and ensuring solutions are scalable, reusable, and consistent with platform patterns
Partner deeply with engineering to influence technical design, validate readiness, and ensure solutions meet functional, resiliency, performance, observability, and control expectations
Own roadmap sequencing, prioritization, trade-offs, dependencies, and agile execution to deliver measurable customer and platform outcomes
Drive platform adoption and partner enablement by simplifying integration, onboarding, and downstream operational processes
Ensure a strong risk and controls environment by partnering with Risk, Controls, Legal, Compliance, and other governance teams
Lead, coach, and raise the bar for a small, high-performing product team centered on accountability, clarity, and outcomes
Required Qualifications, Capabilities, And Skills
7+ years of experience in product management, payments, financial services, or related technology-led roles
Demonstrated ability to deliver complex products in large, matrixed organizations with multiple stakeholders and dependencies
Strong product mindset: customer-first thinking, crisp problem definition, principled prioritization, and measurable outcomes
High technical fluency, including the ability to discuss APIs, service-based architectures, integration patterns, and the end-to-end product development lifecycle using Agile methodologies
Prior proven execution rigor, with strong attention to detail, self-organization, and comfort operating in ambiguity with minimal oversight
Strong operational and risk orientation, with an understanding of what it takes to run reliable services and manage controls in production
Outstanding written and verbal communication, including the ability to simplify complex topics for executive audiences
High judgment, high ownership, and the ability to raise the standard for how product teams operate
Bachelor's degree in Computer Science, Engineering, Business, or a comparable field, or equivalent practical experience
Preferred Qualifications, Capabilities, And Skills
Experience in money movement and digital payments, including account-to-account transfers, funding and payouts, digital wallets, card-related payments, payment processing, or adjacent products
Experience building and scaling platform capabilities and reusable services used by multiple products, journeys, or partners
Prior 0–1 build experience in modern architectures, such as cloud-native microservices and high-throughput, high-availability systems
Proven strength in partner enablement and integrations, including simplifying onboarding and improving downstream operational outcomes
Fintech, payments platform, or large-scale consumer payments experience strongly preferred