Product Manager - Payments - Vice President

Job Responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owes, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Buils the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Partners with Operations, Product Management, and field teams to identify and validate product opportunities through user research and discovery, grounded in customer needs and market dynamics
• Evaluates and plans for upstream and downstream impacts of new features to ensure a cohesive, end-to-end product experience
• Supports user research, journey mapping, and market analysis to inform the strategic roadmap and surface customer-value features
• Defines, monitors, and evaluates product performance metrics (e.g., work-to-time, cost, and quality targets) across the product development lifecycle
• Author clear, actionable requirements, epics, and user stories to guide delivery teams from concept through implementation
• Owns assigned deliverables end-to-end, including synthesizing insights, driving execution, and presenting recommendations and outcomes to senior leadership
• Lead tactical and strategic billing enhancements and implementations, coordinating stakeholders to ensure successful delivery and adoption
• Develop and manage billing and revenue analytics to support accurate, complete billing of products and services and identify optimization opportunities

Required Qualifications, Capabilities, And Skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Prominent ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• 3+ years of experience (or equivalent expertise) in billing, revenue management and optimization or a relevant domain
• Developing strength in data analytics and data literacy; ability to use metrics to drive prioritization and outcomes
• Demonstrated strength in analytical research and structured problem-solving
• In-depth knowledge of the Merchant Acquiring industry, operating principles, and procedures
• Confidence presenting to C-level executives (written and verbal)
• Prior proven track record managing cross-functional initiatives from initiation through delivery
• Advanced proficiency in MS Office, especially PowerPoint and Excel, plus familiarity with business databases/tools

Preferred Qualifications, Capabilities, And Skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Bachelor's degree in Business Administration, Accounting, Finance, or related field preferred; 5+ years in the Merchant Services industry preferred
• Highly analytical and creative problem-solver who can assess technical landscapes, identify patterns/opportunities, build business cases, manage deadlines, and adapt to changing demands
• Understanding of legal and regulatory considerations related to billing, with a strong commitment to a robust controls environment; ability to identify revenue opportunities, key risks, and practical mitigants
• Working knowledge of Snowflake (e.g., leveraging cloud data warehouse capabilities for analytics, reporting, and data-driven decisioning)

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.