Vice President Product Manager - Digital Products Utilities

Job Responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Buils the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Leads an API portfolio end-to-end, including roadmap planning, prioritization, and stakeholder alignment across lines of business and shared services.
• Defines and evolves API product standards (design, versioning, documentation, deprecation, and backward compatibility) to improve reuse and reduce fragmentation.
• Pairs with engineering and architecture to ensure platform capabilities meet non-functional requirements including resiliency, latency, scalability, and observability.
• Drives API onboarding and adoption by improving developer experience through self-service patterns, clear documentation, and consistent support models.
• Establishes and governs operating rhythms (OKRs, release readiness, incident learning, and dependency management) to improve delivery predictability and service health.
• Collaborates with controls, cybersecurity, privacy, and data governance teams to ensure compliant access patterns, entitlements, and auditability for Statements of Record connectivity.
• Manages lifecycle health for existing APIs, including modernization, risk remediation, platform migrations, and cost optimization.

Requirements

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Strong understanding of API products and platform fundamentals, including REST/JSON, event-driven patterns, authentication/authorization, and service-level objectives.
• Experience translating complex stakeholder needs into clear product requirements, roadmaps, and measurable outcomes in a large enterprise environment.
• Demonstrated ability to partner effectively with engineering, architecture, and operations teams to deliver resilient, production-grade services.
• Working knowledge of operational excellence practices including incident management, problem management, and continuous improvement via post-incident learnings.
• Ability to define and track metrics such as adoption, latency, availability, error rates, onboarding time, and cost-to-serve to guide prioritization and investment decisions.
• Strong written and verbal communication skills, with the ability to influence decision-making across senior stakeholders and cross-functional teams.
• Experience managing dependencies across multiple teams and delivering through ambiguity with a structured, outcomes-driven approach.
• Demonstrated prior experience working in a highly matrixed, complex organization
• Experience with API management and developer enablement capabilities such as catalogs/portals, API gateways, throttling, and consumption analytics.
• Familiarity with data lineage, data governance, and stewardship concepts as they relate to Statements of Record and controlled distribution.
• Exposure to resiliency engineering concepts (e.g., graceful degradation, circuit breaking, active-active patterns) and how they translate into platform requirements.
• Knowledge of security patterns for APIs and the product decisions that enable secure-by-default integrations.

Qualifications

• Master's degree in Computer Science, Engineering, Business Administration, or related field
• Professional certifications in product management or related fields
• Experience with agile methodologies and tools
• Experience with API management platforms and tools
• Experience with data governance and compliance frameworks

Skills

• Product Management
• API Management
• Data Governance
• Agile Methodologies
• Operational Excellence
• Security Patterns

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching

Pay

Base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, awarded in recognition of individual achievements and contributions.

Schedule

Full-time

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.