Vice President, Product Manager - Digital Authentication - Trust & Security

About the role

Join a high-impact product team shaping how customers securely access digital experiences every day. You'll grow your product craft while partnering across design, technology, operations, and risk to deliver trusted outcomes. As a Vice President, Product Manager Digital Authentication in Trust & Security, you lead discovery and delivery for secure access capabilities, balancing customer experience, fraud prevention, and strong controls.

Responsibilities

• Manage and evolve existing authentication features to improve customer experience and security outcomes
• Lead discovery activities, including problem definition, customer insights, and hypothesis-driven analysis
• Define product requirements by writing epics, partnering on user stories, and setting clear acceptance criteria
• Participate as a core team member in agile ceremonies to drive delivery, transparency, and continuous improvement
• Represent the customer perspective and translate needs into product decisions and roadmap contributions
• Partner with legal, risk, operations, design, data, and technology teams to align on priorities and delivery plans
• Support testing, pilot launches, user experience validation, and backlog refinement to ensure readiness
• Assist with business cases and measurement of operational results to demonstrate product impact
• Coordinate dependencies across internal teams to ensure timely delivery of end-to-end solutions
• Drive improvements to operational policies, process flows, procedures, tools, and customer messaging

Requirements

• 5+ years of business analysis and/or product management delivery experience
• Bachelor's degree or equivalent practical experience
• Demonstrated analytical problem-solving skills with the ability to structure ambiguous problems
• Experience working with distributed agile scrum teams
• Working knowledge of agile principles and product delivery practices
• Proficiency using agile delivery and documentation tools (for example, Jira and Confluence)
• Experience managing a product backlog, prioritization, and cross-team dependencies
• Strong communication and presentation skills, including the ability to influence stakeholders
• Strong organizational and time management skills across multiple concurrent initiatives

Preferred Qualifications

• Experience delivering authentication and identity capabilities (for example, multi-factor authentication, passkeys, device trust, or biometrics)
• Experience supporting account takeover prevention and secure customer verification journeys
• Experience improving one-time passcode delivery, reliability, and customer experience
• Familiarity with secure access patterns such as password reset, login protection, and caller verification controls
• Agile or Scrum certification

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching

Applicants must be authorized to work for any employer in the US. Final job grade level and corporate title will be determined at time of offer.