Product Manager-Client Platform Multi-Factor Authentication, Vice President

About the role

The Vice President, Product Management will own the end-to-end product roadmap for Multi-Factor Authentication (MFA) across Morgan Stanley's client digital channels. This leader will define strategy, drive execution, and partner across engineering, cybersecurity, risk, fraud, design, and channel product teams to deliver secure, resilient, and user-friendly authentication experiences.

Responsibilities

• Roadmap & Strategy - Own the MFA product vision, multi-year roadmap, and quarterly delivery plans across web and mobile platforms.
• Define target-state authentication journeys (enrollment, step-up, recovery, device binding, trusted devices) aligned to security and client experience goals.
• Establish a capability-based roadmap (e.g., authenticator apps, push, FIDO2/WebAuthn, OTP, risk-based step-up, backup factors) and drive adoption across channels.
• Delivery & Execution - Translate strategy into epics/features with clear acceptance criteria, measurable outcomes, and release plans. Lead cross-functional execution with engineering and architecture; manage dependencies across identity, session management, device intelligence, fraud, and customer support tooling.
• Drive disciplined product rituals: discovery, prioritization, backlog management, release readiness, and post-launch measurement.
• Risk, Controls, and Compliance Partnership - Partner with Technology, Fraud Operations, Chief Data Office/Risk, Legal/Compliance, and Internal Audit to ensure MFA capabilities meet internal control standards and external regulatory expectations. Own product documentation and artifacts required for governance (e.g., risk assessments, control mappings, exception handling, and change approvals).
• Client Experience & Adoption - Optimize MFA experiences to reduce friction while maintaining strong security (e.g., minimizing unnecessary prompts, improving recovery flows, accessibility). Partner with UX research/design to validate journeys and reduce drop-off during enrollment and step-up challenges. Coordinate communications and change management with channel teams and client service organizations.
• Metrics & Continuous Improvement - Define and track KPIs including MFA enrollment rate, challenge success rate, authentication latency, fraud loss reduction, account takeover indicators, help-desk contact drivers, and recovery completion rates. Use data to prioritize improvements and quantify risk reduction and experience gains.
• Stakeholder Management - Serve as the primary product point of contact for MFA across channel product teams, engineering, cybersecurity, and operations. Present roadmap, tradeoffs, and progress to senior stakeholders; drive alignment on priorities and funding.

Requirements

• 5-7 years of product management experience, including ownership of platform capabilities used by multiple applications/teams.
• Demonstrated experience delivering authentication, identity, security, fraud, or risk-related products in a regulated environment (financial services strongly preferred).
• Strong understanding of MFA concepts and common methods (e.g., push, OTP, authenticator apps, device binding, FIDO2/WebAuthn) and the tradeoffs between security and usability.
• Proven ability to lead cross-functional delivery with engineering, architecture, and security partners.
• Excellent written and verbal communication skills; comfortable presenting to senior leadership.
• Strong analytical skills with experience defining metrics and using data to drive prioritization.

Preferred Qualifications

• Experience with risk-based / adaptive authentication and device intelligence signals.
• Familiarity with identity standards and protocols (e.g., OAuth/OIDC, SAML) and modern authentication patterns.
• Experience improving account recovery, step-up authentication, and customer support tooling for identity issues.
• Background in mobile security patterns (secure enclaves/biometrics integration concepts) and web security considerations.

Core Competencies

• Product strategy and roadmap ownership.
• Security-by-design mindset with pragmatic delivery focus.
• Stakeholder influence and governance navigation.
• Data-driven decision-making and experimentation.
• Operational excellence (resiliency, monitoring, incident readiness).

Pay

Expected base pay rates for the role will be between $110,000 and $190,000 per year at the commencement of employment.