Vice President Product Manager: Client Platform Multi-Factor Authentication

Purchase, NY – 1 New York Plaza. Morgan Stanley is a leading global financial services firm providing investment banking, securities, investment management, and wealth management services to clients worldwide. Digital Client Experience & Platforms builds secure, scalable, and intuitive client‑facing capabilities that protect clients, enable digital adoption, and support trusted engagement across web and mobile channels.

About the role

The Vice President, Product Manager will own the end‑to‑end product strategy and roadmap for the client platform Multi‑Factor Authentication (MFA). This leader will act as a builder‑operator for a critical identity and security platform, delivering secure‑by‑design authentication capabilities that protect clients while preserving a seamless digital experience. The role requires strong product judgment, execution discipline, and the ability to align engineering, cybersecurity, fraud, risk, legal, compliance, design, operations, and channel stakeholders around a measurable roadmap.

Key Responsibilities

• Product Strategy & Platform Ownership: Own the MFA product vision, multi‑year roadmap, and quarterly delivery plans across web, mobile, and shared client platform capabilities; define reusable authentication capabilities, adoption patterns, and integration standards that can scale across multiple client journeys and channel teams; translate security, fraud, regulatory, and client experience objectives into clear product outcomes, prioritized features, and measurable success criteria; develop the target‑state roadmap for enrollment, step‑up authentication, trusted devices, device binding, recovery, factor management, and channel migration.
• Delivery, Execution & Operating Discipline: Lead cross‑functional delivery with engineering, architecture, cybersecurity, fraud, operations, design, and channel product teams from discovery through production launch; convert product strategy into epics, features, user stories, acceptance criteria, release plans, and launch readiness artifacts; manage dependencies across identity, session management, device intelligence, fraud decisioning, client servicing, contact‑center tooling, and digital channels; drive disciplined product rituals including prioritization, backlog grooming, stakeholder reviews, delivery governance, testing, release readiness, and post‑launch validation.
• Risk, Controls, Privacy & Governance: Partner with Technology, Cybersecurity, Fraud Operations, Chief Data Office/Risk, Legal, Compliance, and Internal Audit to ensure MFA capabilities meet internal control standards and external regulatory expectations; own product documentation and governance artifacts, including risk assessments, control mappings, audit evidence, exception handling, change approvals, and operational readiness materials; embed privacy, consent, data minimization, resiliency, and auditability considerations into product design and delivery decisions.
• Client Experience, Adoption & Operational Excellence: Optimize MFA experiences to reduce friction while maintaining strong protection, including prompt frequency, factor choice, enrollment completion, recovery flows, accessibility, and servicing escalation paths; partner with UX research, design, analytics, and servicing teams to validate journeys, identify drop‑off drivers, and improve client and advisor outcomes; define production health expectations, including observability, incident readiness, defect prioritization, operational playbooks, and post‑launch performance reviews; coordinate rollout, communications, training, and change management with digital channels, field/service organizations, and support teams.
• Metrics & Continuous Improvement: Define and track product, risk, and operational KPIs such as MFA enrollment rate, challenge success rate, authentication latency, factor adoption, step‑up frequency, fraud loss reduction, account‑takeover indicators, recovery completion, contact drivers, and defect trends; use data, client feedback, incident learnings, and control findings to continuously improve the roadmap and quantify risk reduction, resiliency, and experience gains.

Required Qualifications

• 5‑7 years of product management experience, including ownership of platform capabilities used by multiple applications, channels, or teams.
• Demonstrated experience delivering authentication, identity, security, fraud, risk, or client protection products in a regulated environment; financial services experience strongly preferred.
• Strong understanding of MFA methods and trade‑offs, including push, OTP, authenticator apps, device binding, trusted devices, account recovery, biometric‑enabled flows, FIDO2/WebAuthn, and risk‑based or adaptive authentication.
• Proven ability to influence and execute across engineering, architecture, cybersecurity, fraud, risk, compliance, legal, design, analytics, operations, and senior business stakeholders.
• Experience defining product metrics, analyzing performance data, and using evidence to prioritize roadmap investments and operational improvements.
• Excellent written, verbal, and executive communication skills, with comfort presenting roadmap decisions, delivery progress, risks, trade‑offs, and funding needs to senior stakeholders.

Preferred Qualifications

• Experience with identity standards and protocols such as OAuth/OIDC and SAML, and familiarity with modern web and mobile authentication patterns.
• Experience with device intelligence, fraud decisioning, risk scoring, account takeover prevention, or AI‑enabled risk signal integration.
• Experience improving account recovery, identity proofing, client support tooling, and operational workflows for identity‑related issues.
• Familiarity with Jira, Confluence, agile delivery practices, governance forums, and product financials or investment planning.

Core Competencies

• Platform‑first product strategy and roadmap ownership
• Security‑by‑design mindset balanced with client experience outcomes
• Structured execution, delivery governance, and operational discipline
• Risk, controls, privacy, and compliance fluency
• Data‑driven decision‑making, measurement, and continuous improvement
• Executive communication, stakeholder influence, and cross‑functional leadership

What You Can Expect From Morgan Stanley

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. Our values – putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back – guide daily decisions for our 80,000+ employees in 1,200 offices across 42 countries. You’ll work alongside the best and brightest in a collaborative, creative environment that supports and empowers you. We offer attractive, comprehensive employee benefits and perks, and ample opportunity to move across the business for those who show passion and grit.

Pay

Expected base pay rates for the role are between $110,000 and $190,000 per year at the commencement of employment. Base pay will be determined on an individualized basis and is only part of the total compensation package, which may also include commission earnings, incentive compensation, discretionary bonuses, other short‑ and long‑term incentive packages, and other Morgan Stanley‑sponsored benefit programs.