Vice President Product Manager: Client Platform Multi-Factor Authentication

About the Role

Morgan Stanley's Digital Client Experience & Platforms team is seeking a Vice President, Product Manager to lead the end-to-end product strategy and roadmap for client platform Multi-Factor Authentication (MFA). This role is crucial in building secure, scalable, and intuitive client-facing capabilities that protect clients, enable digital adoption, and support trusted engagement across web and mobile channels.

Responsibilities

• Product Strategy & Platform Ownership:
  • Own the MFA product vision, multi-year roadmap, and quarterly delivery plans across web, mobile, and shared client platform capabilities.
  • Define reusable authentication capabilities, adoption patterns, and integration standards that scale across multiple client journeys and channel teams.
  • Translate security, fraud, regulatory, and client experience objectives into clear product outcomes, prioritized features, and measurable success criteria.
  • Develop the target-state roadmap for enrollment, step-up authentication, trusted devices, device binding, recovery, factor management, and channel migration.
• Delivery, Execution & Operating Discipline:
  • Lead cross-functional delivery with engineering, architecture, cybersecurity, fraud, operations, design, and channel product teams from discovery through production launch.
  • Convert product strategy into epics, features, user stories, acceptance criteria, release plans, and launch readiness artifacts.
  • Manage dependencies across identity, session management, device intelligence, fraud decisioning, client servicing, contact center tooling, and digital channels.
  • Drive disciplined product rituals including prioritization, backlog grooming, stakeholder reviews, delivery governance, testing, release readiness, and post-launch validation.
• Risk, Controls, Privacy & Governance:
  • Partner with Technology, Cybersecurity, Fraud Operations, Chief Data Office/Risk, Legal, Compliance, and Internal Audit to ensure MFA capabilities meet internal control standards and external regulatory expectations.
  • Own product documentation and governance artifacts, including risk assessments, control mappings, audit evidence, exception handling, change approvals, and operational readiness materials.
  • Embed privacy, consent, data minimization, resiliency, and auditability considerations into product design and delivery decisions.
• Client Experience, Adoption & Operational Excellence:
  • Optimize MFA experiences to reduce friction while maintaining strong protection, including prompt frequency, factor choice, enrollment completion, recovery flows, accessibility, and servicing escalation paths.
  • Partner with UX research, design, analytics, and servicing teams to validate journeys, identify drop-off drivers, and improve client and advisor outcomes.
  • Define production health expectations, including observability, incident readiness, defect prioritization, operational playbooks, and post-launch performance reviews.
  • Coordinate rollout, communications, training, and change management with digital channels, field/service organizations, and support teams.
• Metrics & Continuous Improvement:
  • Define and track product, risk, and operational KPIs including MFA enrollment rate, challenge success rate, authentication latency, factor adoption, step-up frequency, fraud loss reduction, account takeover indicators, recovery completion, contact drivers, and defect trends.
  • Use data, client feedback, incident learnings, and control findings to continuously improve the roadmap and quantify risk reduction, resiliency, and experience gains.

Qualifications

• 5-7 years of product management experience, including ownership of platform capabilities used by multiple applications, channels, or teams.
• Demonstrated experience delivering authentication, identity, security, fraud, risk, or client protection products in a regulated environment; financial services experience strongly preferred.
• Strong understanding of MFA methods and tradeoffs, including push, OTP, authenticator apps, device binding, trusted devices, account recovery, biometric-enabled flows, FIDO2/WebAuthn, and risk-based or adaptive authentication.
• Proven ability to influence and execute across engineering, architecture, cybersecurity, fraud, risk, compliance, legal, design, analytics, operations, and senior business stakeholders.
• Experience defining product metrics, analyzing performance data, and using evidence to prioritize roadmap investments and operational improvements.
• Excellent written, verbal, and executive communication skills, with comfort presenting roadmap decisions, delivery progress, risks, tradeoffs, and funding needs to senior stakeholders.

Preferred Qualifications

• Experience with identity standards and protocols such as OAuth/OIDC and SAML, and familiarity with modern web and mobile authentication patterns.
• Experience with device intelligence, fraud decisioning, risk scoring, account takeover prevention, or AI-enabled risk signal integration.
• Experience improving account recovery, identity proofing, client support tooling, and operational workflows for identity-related issues.
• Familiarity with Jira, Confluence, agile delivery practices, governance forums, and product financials or investment planning.

Core Competencies

• Platform-first product strategy and roadmap ownership
• Security-by-design mindset balanced with client experience outcomes
• Structured execution, delivery governance, and operational discipline
• Risk, controls, privacy, and compliance fluency
• Data-driven decision-making, measurement, and continuous improvement
• Executive communication, stakeholder influence, and cross-functional leadership

Location: Purchase, NY / 1 New York Plaza

Pay: Expected base pay rates for the role will be between $110,000 and $190,000 per year at the commencement of employment. Base pay if hired will be determined on an individualized basis and is only part of the total compensation package.