Vice President, Product Design

About the role

One Inc. is evolving its product organization to be more design-led as we scale our insurance payments platform (ClaimsPay, Premium Pay, Property Pay) and consumer-facing experiences like XpressOne. The Vice President, Product Design will own the design vision, craft standards, and team for the Product organization—leading a design team of ~6+ and growing—while acting as a business-fluent partner to Product and Engineering leadership. This role is as much about commercial judgment as it is about craft. We need someone who can translate design decisions into business outcomes, own the end-to-end customer journey, and remove friction from our highest-stakes experiences—starting with XpressOne and the broader policyholder payment journey.

Responsibilities

• Own the end-to-end customer journey across Product, with direct accountability for reducing friction in policyholder and carrier-facing experiences
• Lead and scale a design organization (UX, UI, design systems, research), currently a team of ~6 product designers, sized appropriately for a Tier 1 fintech/insurtech SaaS company
• Partner with Product and Engineering leadership to embed design earlier in the product development lifecycle, with design decisions explicitly tied to business and customer outcomes
• Establish and maintain a design system / pattern library that drives consistency and speed across squads
• Represent design at the executive level— influence roadmap and prioritization with a business case, not just a craft perspective
• Bring external perspective and industry best practices into a team that has largely grown up internally
• Build design operating rhythms (critique, research cadence, design reviews) that scale with the org

Requirements

• 10+ years in product design, with 5+ years in a design leadership role owning a team and a portfolio
• Demonstrated business fluency—able to connect design decisions to revenue, retention, or operational outcomes, and to make that case to non-design executives
• Experience in fintech, insurtech, or another high-trust, high-compliance B2B2C environment strongly preferred
• Track record building or scaling a design function, including design systems and design ops
• Experience owning a customer journey end-to-end, ideally across both consumer-facing (policyholder) and enterprise (carrier/agent) audiences
• Strong point of view balanced with collaborative style—able to drive decisions without being prescriptive to the point of stalling teams

Physical Demands

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Environment: Standard indoor office setting; exposure to computer screens
• Remote Work Expected Physical: Requires repetitive motion. Substantial movements/motions of the wrists, hands, and/or fingers. Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner and other tools as needed
• Vision: See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents
• Hearing: Ability to hear in the normal audio range with or without corrections

Benefits

• Competitive salaries
• Comprehensive benefits—including medical, dental, and vision insurance
• 401(k) plan
• Strong commitment to work-life balance
• Opportunities for career advancement

About One Inc

At One Inc, we empower insurers to meet policyholder expectations with choice, control, convenience, and continuity. Our mission is simple: to make every payment a promise kept. The One Inc Insurance Payments Network seamlessly integrates multi-channel digital communications with inbound payment processing and outbound disbursement, delivering a frictionless experience for both premiums and claim payments. With over $120 billion in annual payments volume, we serve more than 300 insurance carriers, helping them honor their commitments instantly and securely. Headquartered in Folsom, CA, One Inc is a team of 1,200+ dedicated "Onesters."