Vice President- P&C Claims

About the role

EPIC Insurance Brokers & Consultants is a fast-growing firm in the insurance industry, headquartered in New York City with over 4,000 employees nationwide. Founded in 2007, EPIC values an owner mindset, trust, big thinking, and results-driven performance. This hybrid role is based out of any of our California offices.

Responsibilities

• Develop long-range objectives and strategies to achieve them.
• Analyze information and evaluate results to make decisions and solve problems.
• Provide consultation and expert advice on technical, systems, or process-related topics to management or other groups.
• Resolve conflicts, handle complaints, settle disputes, and negotiate with others.
• Communicate effectively with supervisors, peers, subordinates, and external stakeholders (clients, government, public, legal advisors).
• Obtain, categorize, and evaluate information from various sources, including individuals.
• Determine compliance with laws, regulations, or standards using relevant information and judgment.
• Think creatively to develop new applications, ideas, relationships, systems, or products.
• Process information by compiling, coding, categorizing, calculating, auditing, or verifying data (e.g., investigate insurance claims, verify investigative information, note discrepancies in financial records).
• Organize, plan, and prioritize work to accomplish specific goals.
• Guide, develop, and motivate teams and subordinates, including setting performance standards and monitoring progress.
• Establish and maintain constructive interpersonal relationships.
• Investigate, evaluate, and settle claims using technical knowledge and human relations skills to ensure fair and prompt disposal of cases.
• Supervise claims adjusters to ensure proper methods are followed.
• Adjust reserves or provide reserve recommendations consistent with corporate policies.
• Resolve complex, high-exposure claims with high service-oriented handling.
• Pay and process claims within designated authority levels.
• Confer with legal counsel on claims requiring litigation.
• Contact or interview claimants, doctors, medical specialists, or employers to gather additional information.
• Maintain claim files, including records of settled claims and inventories of claims requiring detailed analysis.
• Prepare reports for submission to the company’s data processing department.
• Conduct detailed bill reviews to implement sound litigation management and expense control.

Requirements

• 7-10+ years of brokerage claims experience, including knowledge of P&C coverages, policy forms, and brokerage claim customer service activities.
• Intermediate to advanced computer skills, including proficiency in Microsoft Office programs and internet navigation.
• Ability to interact with a wide variety of people and work independently with minimal supervision.
• Valid P&C Property Casualty Broker-Agent License.
• Juris Doctor of Law Degree (required).

Supervisory Responsibilities

• Manage Claims Advocates, Claims Consultants, and other administrative personnel.

Pay

The national average salary for this role is $175,000 to $210,000 in base pay, exclusive of bonuses or benefits. The base pay offered will be determined based on experience, skills, training, certifications, education, internal equity, and market data.

Benefits

• Paid Time Off: Managed PTO for salaried/exempt employees (no accruals or caps); 22 PTO days for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days.
• Leave Options: Paid parental leave, pregnancy disability and bonding leave, organ donor/bone marrow donor leave.
• Employee Referral Bonus: $1,500 per hired referral.
• Recognition Programs: Awards for demonstrating EPIC’s values, plus additional recognition programs and trips.
• Employee Resource Groups: Women’s Coalition, EPIC Veterans Group.
• Professional Growth: Mentorship Program, Tuition Reimbursement Program, Leadership Development.
• Unique Benefits: Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, Menopause & Midlife Support.
• Additional Benefits: 401(k) matching, medical/dental/vision insurance, wellness & employee assistance programs.
• Work Culture: 50/50 culture fostering collaboration, teamwork, and inclusivity between producers and the rest of the business.
• Charitable Efforts: Donation Connection, Employee Assistance Fund, People First Foundation.

Physical Demands

The physical demands described are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Regularly required to stand, walk, sit, use hands to finger/handle/feel, reach with hands and arms, and talk or hear.
• Specific vision abilities required include close vision, color vision, and the ability to adjust focus.
• Ability to travel independently to clients; some air travel may be required.