Vice President-P&C Claims

Come join our team at EPIC Insurance Brokers & Consultants, one of the fastest-growing firms in the insurance industry. Fueled by capable, committed people who share common beliefs and values, EPIC is always looking for individuals who know what they want and aren’t afraid to make it happen. Headquartered in New York City and founded in 2007, our company has over 4,000 employees nationwide, with locations across the U.S. Our local market knowledge and industry expertise support our clients' regional and global needs. If our core values—Owner mindset, Inspire trust, Think big, and Drive results—align with your career goals, consider joining our team.

About the role

This Vice President - Claims role requires a hybrid work schedule out of any of our California offices.

Responsibilities

• Developing Objectives and Strategies – Establishing long-range objectives and specifying the strategies and actions to achieve them.
• Making Decisions and Solving Problems – Analyzing information and evaluating results to choose the best solution and solve problems.
• Provide Consultation and Advice to Others – Providing guidance and expert advice to management or other groups on technical, systems, or process-related topics.
• Resolving Conflicts and Negotiating with Others – Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Communicating with Supervisors, Peers, or Subordinates.
• Getting Information – Observing, receiving, and otherwise obtaining information from all relevant sources, including individuals.
• Identifying Objects, Actions, and Events – Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
• Evaluating Information to Determine Compliance with Standards – Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
• Thinking Creatively – Developing, designing, or creating new applications, ideas, relationships, systems, or products.
• Communicating with Persons Outside Organization – Representing the organization to clients, the public, government, and other external sources. This includes exchanging information in person, in writing, or by telephone or e-mail, such as communicating technical information, conducting presentations, compiling information through interviews, and conferring with legal advisors.
• Processing Information – Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data, including investigating insurance claims, verifying investigative information, and noting discrepancies in financial records.
• Organizing, Planning, and Prioritizing Work – Developing specific goals and plans to prioritize, organize, and accomplish work.
• Guiding and Developing Teams – Encouraging and building mutual trust, respect, and cooperation among team members.
• Guiding, Directing, and Motivating Subordinates – Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Establishing and Maintaining Interpersonal Relationships – Developing constructive and cooperative working relationships with others and maintaining them over time.

Supervisory Responsibilities

• Manage Claims Advocates, Claims Consultants, and other administrative personnel.

Key Competencies

• Investigate, evaluate, and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and contribute to a reduced loss ratio.
• Supervise claims adjusters to ensure proper methods are followed.
• Adjust reserves or provide reserve recommendations to ensure reserve activities are consistent with corporate policies.
• Resolve complex, severe exposure claims using high service-oriented file handling.
• Pay and process claims within designated authority level.
• Confer with counsel on claims requiring litigation.
• Contact or interview claimants, doctors, medical specialists, or employers to gather additional information.
• Maintain claim files, including records of settled claims and an inventory of claims requiring detailed analysis.
• Prepare reports for submission to the company’s data processing department.
• Conduct detailed bill reviews to implement sound litigation management and expense control.

Requirements

• 7-10+ years of brokerage claims experience, including knowledge of P&C coverages, policy forms, and brokerage claim customer service activities.
• Intermediate to advanced computer skills, including working knowledge of Microsoft Office programs and the ability to navigate the internet.
• Ability to interact with a wide variety of people.
• Ability to work independently with little supervision.

Qualifications

• Valid P&C Property Casualty Broker-Agent License.
• Juris Doctor of Law Degree (required).

Pay

The national average salary for this role is $175,000 to $210,000 in base pay, exclusive of any bonuses or benefits. The base pay offered will be determined based on experience, skills, training, certifications, education, internal equity, and market data.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
• Specific vision abilities required include close vision, color vision, and the ability to adjust focus.
• Ability to travel independently to clients; some air travel may be required.

Benefits

• Generous Paid Time Off: Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days.
• Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave.
• Employee referral bonus program of $1,500 per hired referral.
• Employee recognition programs for demonstrating EPIC’s values, plus additional awards and programs (including trips).
• Employee Resource Groups: Women’s Coalition, EPIC Veterans Group.
• Professional growth and development: Mentorship Program, Tuition Reimbursement Program, Leadership Development.
• Unique benefits: Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support.
• Additional benefits: 401(k) matching, medical insurance, dental insurance, vision insurance, wellness and employee assistance programs.

EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. The company is also involved in charitable efforts, including Donation Connection, Employee Assistance Fund, and People First Foundation.