Vice President, Operations - Remote

About the role

Tia is looking for a hands-on, execution-oriented VP of Clinical Operations to help scale our multi-state clinical business across brick-and-mortar clinics, virtual care, and future market expansion. This leader will translate strategy into clear operating plans, disciplined execution, and measurable improvements across access, quality, patient experience, provider experience, and financial performance.

Build and Standardize the Clinical Operating System

• Build and enforce repeatable operating playbooks across clinics and care modalities, including scheduling design, provider templates, staffing models, patient flow, visit throughput, escalation paths, and daily/weekly management routines.
• Conduct clinic and market operating assessments to understand where processes are inconsistent, where execution is breaking down, and what standards, training, tools, or accountability mechanisms are needed.
• Create workflows, SOPs, dashboards, and management routines that make expectations clear and execution measurable.
• Ensure clinic and market teams understand not just what needs to change, but why it matters, how to execute it, and how success will be measured.

Own Scheduling, Capacity, Access, and Throughput

• Lead the design and ongoing optimization of scheduling models, provider templates, visit types, staffing plans, and care team workflows.
• Use data to assess patient demand, provider supply, template utilization, access, visit volume, slot loss, no-shows, throughput, and staffing efficiency.
• Identify bottlenecks in patient flow, scheduling, staffing, provider utilization, and visit operations, then build practical solutions that improve performance.
• Partner with clinical leaders to ensure operating models support high-quality care delivery, appropriate provider workload, strong patient access, and sustainable business performance.

Lead Operations with Rigor, Influence, and Accountability

• Lead and develop operational leaders and teams, setting clear expectations, building accountability, and ensuring strong execution across day-to-day operations and high-priority initiatives.
• Own operational performance across markets and care modalities, including access, scheduling, staffing, workflows, throughput, KPIs, patient experience, provider experience, and business performance.
• Step into the details regularly, including reviewing provider schedules, auditing workflows, evaluating capacity, identifying bottlenecks, assessing clinic performance, refining KPIs, and pressure-testing operational assumptions.
• Hold operational leaders accountable for consistent execution, including coaching underperformance, resetting expectations, inspecting follow-through, and making leadership changes when needed.
• Work closely with clinical leaders to translate clinical priorities into executable operating plans, workflows, staffing models, provider templates, performance expectations, and accountability rhythms that can be implemented consistently across markets.
• Build strong partnerships with market teams, clinical leaders, and corporate functions to ensure consistent, high-quality execution across both virtual and brick-and-mortar care delivery.
• Represent Operations with clarity and authority in executive, cross-functional, and Board-facing conversations.

Qualifications

• 10+ years of healthcare operations leadership experience, including direct ownership of multi-site, market, regional, or field operations.
• Deep experience leading ambulatory, urgent care, primary care, women’s health, multispecialty, virtual care, brick-and-mortar, or hybrid care operations across multiple sites, regions, or markets.
• Strong understanding of outpatient economics, including access, provider templates, visit throughput, patient flow, care team workflows, staffing models, utilization, revenue performance, cost structure, and margin.
• Proven ability to improve access, capacity, scheduling, provider utilization, patient flow, visit throughput, staffing efficiency, patient experience, provider experience, revenue performance, and margin.
• Strong operational design skills, with experience building scalable workflows, dashboards, performance systems, operating rhythms, playbooks, and accountability mechanisms.
• Experience building and leading operating cadences, including weekly business reviews, site performance reviews, dashboards, action plans, and follow-up mechanisms.
• Experience directly managing operational leaders, including setting expectations, inspecting execution, coaching underperformance, and holding teams accountable to measurable results.
• Ability and willingness to operate in the weeds, including reviewing provider templates, auditing schedules, assessing clinic workflows, analyzing operational data, and identifying root causes behind performance gaps.
• Highly analytical and data-driven, with strong Excel fluency required; SQL and BI tools preferred.
• Clear, credible communication with executives, clinical leaders, market teams, and Board-level stakeholders, with the ability to translate operational complexity into clear decisions, tradeoffs, and action plans.
• Ability to influence cross-functionally, build trust with clinicians and corporate leaders, and drive accountability even when teams do not directly report into Operations.
• Comfort operating in a high-growth, high-ambiguity, high-expectation healthcare environment where processes need to be built, clarified, standardized, and reinforced.
• Strong patient-centered mindset, with a belief that better operations should improve outcomes, not just margins.

Pay

The expected base salary range for this role is $250,000 to $300,000, depending on experience, skills, qualifications, location, and business needs. This role is also eligible for a cash bonus of up to 30% and a meaningful equity stake in the company.

Benefits

• Unlimited vacation
• Free Tia membership
• Competitive stock option package
• $300 one-time work-from-home stipend
• $50/month phone and internet reimbursement
• Medical, dental, and vision benefits
• 401(k) program
• Top-of-the-line 13" MacBook Pro
• Travel stipend for team off-sites