Vice President Operations Physician Enterprise

About the Role

The Vice President, Operations, Physician Enterprise, serves as the senior operational leader for the Physician Enterprise and the primary execution partner to the Senior Vice President, Physician Enterprise. This role provides enterprise-wide oversight and day-to-day operational leadership across a multi-site ambulatory platform, supporting care delivery across inpatient and outpatient settings. Responsible for driving consistent operational performance through a disciplined operating model, standardization, and multi-site leadership, while partnering closely with physician and clinical leaders to improve access, patient flow, quality, patient experience, and financial outcomes.

This role is accountable for achieving sustained improvement in access and patient flow performance across the Physician Enterprise, with a focus on reducing operational variation across clinics and regions. Success will be evidenced by increased consistency in operational performance and the development of strong, capable leaders across System Operations Directors and practice managers.

This role is also responsible for improving key operational drivers of financial performance, including productivity, cost-to-serve, and the reduction of avoidable rework and denials. This includes establishing and maintaining a disciplined operating cadence supported by transparent performance dashboards, timely issue identification, and reliable execution across all sites. Ensures the successful operational delivery of enterprise growth and transformation initiatives, including provider onboarding, practice expansions, integrations, and major workflow or EHR changes, with a focus on efficient implementation and long-term sustainability across the enterprise.

Responsibilities

• Provide enterprise-wide oversight and day-to-day operational leadership for a multi-site ambulatory platform.
• Drive consistent operational performance through standardization and multi-site leadership.
• Partner with physician and clinical leaders to improve access, patient flow, quality, patient experience, and financial outcomes.
• Achieve sustained improvement in access and patient flow performance, reducing operational variation across clinics and regions.
• Develop strong, capable leaders across System Operations Directors and practice managers.
• Improve key operational drivers of financial performance, including productivity, cost-to-serve, and reduction of avoidable rework and denials.
• Establish and maintain a disciplined operating cadence supported by transparent performance dashboards and reliable execution.
• Ensure successful operational delivery of enterprise growth and transformation initiatives (e.g., provider onboarding, practice expansions, integrations, and major workflow or EHR changes).

Requirements

• Bachelor's degree required (healthcare administration, business, or related).
• Master's degree (MHA, MBA, MPH, or similar) required.

Qualifications

• Minimum ten (10) years of progressive healthcare leadership experience, including significant multi-site ambulatory/physician practice operations leadership.
• Demonstrated success improving access and operational performance through standardization, analytics, and sustained execution across multiple sites.
• Demonstrated experience with physician contracting, provider compensation, and benefit structures.
• Demonstrated experience managing performance tied to a P&L or operating budget.
• Lean/Six Sigma or equivalent operational excellence training/certification preferred.
• Experience in a health system-owned physician enterprise across primary care and specialty practices preferred.
• Demonstrated success leading through influence with centralized access/contact center functions preferred.
• Strong financial and analytical acumen preferred.

Skills

• Executive operational leadership; ability to run an enterprise operating cadence.
• Strong influence leadership.
• Data-driven performance management and accountability.
• Change leadership and operational standardization across a dispersed footprint.
• High judgment, discretion, and follow-through as SVP delegate.
• Strong cross-functional partnership (clinical leaders, enabling services).
• Clear executive communication: ability to synthesize and escalate appropriately.

Schedule

Days, 8:00 AM – 4:00 PM.

Working Conditions

Normal heat, light space, and safe working environment; typical of most office jobs.

Status: Executive, Full-time (1.0 FTE), exempt from overtime. Bargaining Unit: ACE Associates.