Vice President Operations

About the role

Vice President of Operations
Department: Operations
Reports to: Chief Executive Officer
FLSA Status: Exempt
Location: On-Site – Columbus, Ohio
Company: GOSH Enterprises

About Us

GOSH Enterprises is a dynamic, growing multi-brand restaurant company headquartered in Columbus, Ohio. Our portfolio includes:

• Charleys Philly Steaks – An 880+ unit restaurant brand recognized worldwide for serving the #1 Philly Cheesesteak in the World
• BIBIBOP Asian Grill – An award-winning, 80+ unit Korean-inspired fast casual concept
• Lenny’s Grill & Subs – A Memphis-based chain of 60+ locations serving high-quality deli and hot subs
• Charleys Kids – A non-profit partnering with organizations worldwide to provide food, education, and mentorship to at-risk children
• Solar Planet – A solar field advisory and installation services company

Position Summary

The Vice President of Operations serves as the senior field operations leader for Charleys Philly Steaks, responsible for driving system-wide operational performance, franchisee accountability, and brand standard execution across the 880+ unit network.

What You’ll Own (Core Responsibilities)

Field Operations Leadership

• Set the strategic direction for field operations across the Charleys system, ensuring alignment with brand standards, company priorities, and growth objectives
• Lead a team of Regional Operations Directors and field support staff responsible for restaurant performance across all markets
• Drive accountability for key operational metrics including sales performance, guest satisfaction scores, food safety, and labor efficiency
• Establish and enforce brand standards across company-operated and franchised locations, ensuring a consistent and exceptional guest experience
• Partner with Brand Marketing and Training teams to develop and deploy operational programs, tools, and initiatives that elevate field execution

Franchise Relations & Performance

• Serve as the senior operational point of contact for franchisees, building strong, trust-based relationships that drive engagement and performance
• Lead franchisee performance management efforts, including operational reviews, remediation planning, and ongoing coaching
• Partner with Franchise Development to support new franchisee onboarding, restaurant openings, and market expansion
• Ensure franchise compliance with brand standards, operational requirements, and contractual obligations
• Represent operations in franchise-facing communications, conventions, and franchisee advisory council engagements
• Educate franchisees on unit-level P&L measures and how to identify savings opportunities across prime costs and controllables

Brand Strategy & Cross-Functional Partnership

• Serve as a key member of the Charleys leadership team, contributing to brand strategy, annual planning, and long-range operational priorities
• Partner with Marketing on promotional execution, new product rollouts, and guest experience initiatives
• Collaborate with Supply Chain on product availability, distribution performance, and cost management at the restaurant level
• Work with Finance on P&L management, labor models, and unit-level financial performance
• Support menu innovation and new concept testing by providing field-level operational input and execution oversight

Restaurant Excellence & Guest Experience

• Champion a culture of operational excellence and guest-first thinking at every level of the organization
• Oversee food safety, sanitation, and health code compliance across the system
• Lead operational response to brand crises, guest incidents, or market disruptions
• Drive continuous improvement in restaurant-level execution through process development, coaching, and accountability structures
• Monitor and act on guest feedback, operational audits, and performance data to identify systemic improvement opportunities

Team Leadership & Talent Development

• Lead, develop, and retain a high-performing field operations team, including Regional Directors and their direct reports
• Build talent pipelines and succession plans within the operations organization
• Establish clear performance expectations, development plans, and accountability structures for all direct and indirect reports
• Foster a culture of inclusion, accountability, and continuous growth within the field operations team
• Partner with HR and Training to ensure strong onboarding, development programs, and retention of field leadership talent

What You Bring (Qualifications)

• Required: Bachelor’s degree in business, Hospitality Management, or a related field; equivalent experience considered
• 10+ years of progressive restaurant operations leadership experience
• 5+ years leading multi-unit field operations at a VP level or above
• Demonstrated experience leading operations within a franchise environment
• Proven track record of driving, measurable improvements in sales, guest satisfaction, and operational metrics
• Strong financial acumen with experience managing P&L and labor cost at a system level
• Experience leading geographically dispersed teams across multiple markets or regions
• Excellent communication and relationship-building skills across franchisees, field, and corporate audiences
• Willingness to travel extensively to support the field (estimated 67%+)
• Experience in a QSR or fast casual concept at scale (500+ units)

Total Rewards

• Competitive salary + bonus
• Health, dental, and vision insurance
• 401(k)
• Paid vacation and personal days
• Short-term disability and voluntary life insurance
• Tuition and wellness reimbursement
• Ongoing professional development

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