Vice President Operations

Responsibilities

• Mentors General Managers to ensure successful operation of their hotels; sets short-term and long range goals in tandem with Executive Team and GM's to aid and achieve each property’s defined performance metrics.
• Ensures responsible financial management of assigned hotels at all times.
• In partnership with leadership team, develop annual budgets to accurately forecast financial performance and to deliver financial results in accordance with those budgets.
• Drives guest satisfaction by maintaining product and service quality standards;
• Periodic property inspections, ensuring completion of Brand and Company training programs and initiating corrective action as necessary.
• Works closely with owners to build relationships and ensure effective, proactive communication with ownership representatives at all times.
• Oversees implementation of sales, revenue management and marketing programs in order to achieve and exceed established RevPAR goals.
• Ensures that all assigned assets are properly maintained and protected and that life safety programs and practices are being enforced.
• Critically analyzes all metrics (including but not limited to financial reports, GSS, STR, Quality Assurance Inspections, Financial Audits, Associate Opinion Surveys, Employee Turnover), assessing actual performance to defined benchmarks, identifying variances and initiating corrective action.

Qualifications

• Bachelor’s degree in a related field from an accredited university/college plus at least eight (8) years of related experience
• Experience working with both branded and independent hotels and resorts is preferable.
• Multi-property experience
• Excellent Leadership Skills
• Strong P&L experience
• Must be an excellent communicator
• Able to identify trends and adjust business strategy accordingly