Vice President Operations

Position Summary

The Vice President of Operations serves as the senior operational leader for a portfolio of venues and hospitality operations. This individual will partner closely with executive leadership and venue management teams to ensure exceptional guest experiences while driving profitability, operational consistency, and long-term growth.

Key Responsibilities

• Provide leadership, coaching, and strategic direction to multiple food and beverage operations across the Dallas region.
• Partner with venue leadership to achieve operational excellence while maintaining consistent service and brand standards.
• Analyze financial performance, identify opportunities for improvement, and implement action plans to achieve profitability goals.
• Monitor key business metrics including revenue, labor, food cost, guest satisfaction, and operational efficiency.
• Build and maintain strong relationships with clients, venue partners, vendors, and key stakeholders.
• Represent the organization at client meetings, networking events, and major hospitality functions.
• Drive continuous improvement initiatives focused on operational efficiency, service quality, compliance, and guest experience.
• Ensure all operations maintain the highest standards of food safety, sanitation, alcohol compliance, and workplace safety.
• Lead, mentor, and develop regional operations leaders while fostering a culture of accountability, collaboration, and professional growth.
• Partner with executive leadership to identify industry trends, implement innovative concepts, and strengthen competitive positioning.
• Travel regularly throughout assigned venues while maintaining a visible leadership presence.

Qualifications

• Bachelor's degree preferred; equivalent hospitality leadership experience will be considered.
• 10+ years of progressive leadership experience in multi-unit food and beverage or hospitality operations.
• Demonstrated success leading large, geographically dispersed teams.
• Strong financial acumen with extensive P&L management experience.
• Proven ability to improve operational performance through strategic planning and execution.
• Experience managing client relationships within hospitality, contract foodservice, sports and entertainment, catering, hotels, convention centers, or related industries.
• Excellent leadership, coaching, communication, and organizational skills.
• Ability to balance strategic planning with hands-on operational support.
• Comfortable working in fast-paced, event-driven environments with multiple priorities.

Preferred Background

• Experience within one or more of the following environments is highly desirable:
• Sports and entertainment venues
• Premium catering
• Convention centers
• Sport stadiums and arenas
• Contract dining
• Hotel food and beverage operations
• Large-scale event hospitality
• Multi-unit restaurant or hospitality organizations