Vice President, Operational Risk Event Management

Key Responsibilities

• Drive organizational alignment and adoption across teams through influence, governance and stakeholder engagement.
• Assess current state across technology, business and operational teams.
• Design and implement a harmonized enterprise event management framework.
• Define clear roles, responsibilities and ownership across the event lifecycle.
• Establishing governance structures, including steering committees and decision-making protocols.
• Design, own and maintain structured frameworks liaising with internal teams, covering:
• Event identification (what occurred).
• Root cause (how / why it occurred).
• Systems, processes and environments impacted.
• Severity prioritization (e.g., P1/P2/P3) aligned to escalation and response expectations.
• Impact assessment (e.g., financial exposure, operational disruption, regulatory implication, client impact).
• Escalation paths and communication requirements (who needs to know and when).
• Provide oversight from identification through closure, ensuring workflow consistency and accountability.
• Ability to lead structured root cause analysis to identify underlying drivers across systems, processes, data and vendors.
• Provide oversight and coordination to ensure framework is following during major events, including structured responses, clear accountability and effective communication across teams.
• Partner with teams (e.g., Security, IT, Business Continuity, Risk) to harmonize processes.

Qualifications

• 8+ years in operational risk management, enterprise risk management, or business process design in complex organizations; financial services experience preferred (investment management experience a plus).
• Experience designing and implementing enterprise-wide frameworks and operating models.
• Demonstrated ability to communicate areas of risk and issues to senior leadership in clear, actionable manner, and to influence stakeholders and drive organizational change across complex, cross-functional environments.
• Experience in regulated environments.
• Familiarity with ITSM, IRM/GRC platforms (specifically ServiceNow) preferred, sufficient to engage effectively with Technology teams.
• ITIL familiarity preferred but not required.
• Familiarity with investment operations, trading workflows, and front-to-back office processes a plus.
• Proven ability to coordinate across business and technology stakeholders, particularly during time-sensitive events.
• Backgrounds in operational risk, management consulting, or business operations encouraged to apply.

Personal Attributes

• Strong leadership presence with the ability to influence decision-making and drive accountability across teams.
• Excellent interpersonal, verbal and written communication skills with the ability to partner across technical teams and business stakeholders, including senior leadership.
• Self-initiated with a proven ability to work independently in a fast-paced environment.
• Thrives in roles that require outside of the box thinking, solving problems and navigating through ambiguous and /or complex issues, ability to balance technical details and strategic business priorities.
• Passion for improving systems and processes, ability to act as a change agent with a focus on innovation.
• Highly detail-oriented and a natural problem solver; have the resolve to independently research problems and offer solutions.
• Works well under pressure and with time constraints;
• Possesses strong integrity and professionalism.