Vice President of Technology and Security

About the role

The Vice President of Information Technology & Security plays a pivotal role in aligning the company's IT and security strategies with business objectives. They oversee the implementation and maintenance of end-to-end systems supporting DATAMARK's business services, ensuring maximum uptime, stability, and security.

Responsibilities

• Guides and mentors the Director of IT, Director of Security, and Director of Engineering to meet all company objectives.
• Leads the growth and technology in the contact center space.
• Develops in-house experts to support contact center operations effectively.
• Facilitates collaboration for the implementation of best practices in infrastructure, contact center support, networks, and software.
• Manages third-party relationships for global outsourcing of IT services.
• Manages third-party relationships for global outsourcing of Engineering services.
• Oversees the Information Security Program for the global enterprise.
• Manages the strategy, design, and maintenance of global technology infrastructure.
• Develops mitigating action plans to address project risks and gaps.
• Manages compliance auditing, monitoring, and improvement activities to ensure compliance with internal and external security policies and procedures.

Requirements

• BS/MS in Computer Science, Engineering, or related technical field.
• Extensive knowledge and experience with Call Center System Management, including CCaaS, AI support technologies, IVR, CRM, WFM, QM.
• At least 10 years of total IT field experience, including hands-on experience.
• At least 8 years of total Information Security experience, including hands-on experience.
• At least 8 years of total software industry field experience, including hands-on experience.
• At least 10 years related experience in complex project and program management, with expertise in large-scale organizational change, process reengineering, digital/technology enablement, or similar transformational initiatives.
• At least 8 years in an executive leadership position.
• BPO global experience is highly preferred.

Qualifications

• Learns and adheres to DATAMARK's core values and mission statement.
• Manages infrastructure, networking, and software teams.
• Manages engineering development teams to deliver systems that meet KPIs.
• Manages third-party relationships for global outsourcing of IT and Engineering services.
• Manages compliance auditing, monitoring, and improvement activities to ensure compliance with internal and external security policies and procedures.

Skills

• Strategic thinking and risk anticipation.
• Leadership and mentoring skills.
• Collaborative problem-solving.
• Technical expertise in IT and security.
• Project management and organizational change expertise.

Benefits

• Health Care Plan: Medical, Dental, and Vision.
• Retirement Plan: 401k, IRA.
• Life Insurance: Basic, Voluntary, and AD&D.
• Paid Time Off: Public Holidays and Paid Volunteer Hours.
• Short-Term and Long-Term Disability.
• Training and Development.
• Wellness Resources.
• $225,000 Annual Salary.