Vice President of Operations

About the role

We are seeking an experienced Vice President of Operations to lead the operational and financial performance of a designated multifamily portfolio. This role will oversee day-to-day operations across multiple properties, improve occupancy and revenue performance, maximize Net Operating Income through budget oversight and cost control, and develop a high-performing property management team. The ideal candidate will be a strategic multifamily operator with strong financial acumen who can balance portfolio-level strategy with hands-on property visits, operational oversight, team development, property transitions, and performance improvement.

Responsibilities

• Direct daily operations across a multi-site multifamily portfolio.
• Monitor occupancy, revenue, resident satisfaction, maintenance, leasing, and customer service performance.
• Conduct regular property visits and physical inspections.
• Evaluate property conditions, curb appeal, maintenance, leasing performance, and staff execution.
• Lead due diligence, transition planning, and stabilization of newly acquired properties.
• Build, review, and approve annual operating budgets.
• Analyze property-level financial statements, NOI, and operating metrics.
• Identify financial variances and implement corrective actions.
• Develop cost-control strategies to improve portfolio profitability and NOI.
• Review and approve capital expenditure requests.
• Negotiate regional vendor contracts.
• Prepare operational and financial reports for executive leadership and ownership.
• Recruit, hire, train, and develop Property Managers and Regional or Assistant Managers.
• Conduct performance evaluations.
• Manage performance and disciplinary matters in partnership with Human Resources.
• Build a high-accountability and high-performance culture.
• Develop and implement standardized operating procedures.
• Improve leasing, maintenance, resident retention, and vendor procurement processes.
• Partner with marketing teams on leasing velocity, pricing, lead conversion, occupancy, and revenue strategies.
• Oversee large-scale renovation and value-add initiatives.
• Ensure compliance with Fair Housing requirements.
• Maintain compliance with applicable landlord-tenant regulations and OSHA standards.
• Handle escalated resident relations and high-risk issues.
• Coordinate with legal counsel and HR regarding lease enforcement, evictions, and other legal matters.

Qualifications

• Bachelor's degree in Business Administration, Real Estate, Finance, or a related field.
• 10+ years of progressive multifamily property management experience.
• At least 3 years of multi-site, regional, or portfolio-level leadership experience.
• Strong experience managing multifamily property operations and financial performance.
• Proven P&L, budgeting, NOI, and cost-control experience.
• Strong leadership and team-development capabilities.
• Experience with property management systems such as Yardi, RealPage, Entrata, or AppFolio.
• Advanced Excel skills.
• Strong understanding of multifamily leasing, maintenance, resident retention, vendor management, and compliance.
• Experience with property acquisitions, due diligence, transitions, stabilization, or value-add projects preferred.
• CPM, CAM, or CAPS certification preferred.
• Ability to travel between portfolio properties.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k)
• Paid vacation
• Paid sick time
• Paid holidays
• Employee Assistance Program
• Wellness program
• Apartment discount
• Training and career advancement opportunities